Professional Summary
Overview
Work History
Education
Skills
Timeline

Edie Mulligan

Sweetpeas Ice Cream & Catering
Pittsfield,MA
12
years of professional experience

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Work History

Owner

11 Years 7 Months
Sweetpeas Ice Cream & Catering | 01.2015 - Current
  • Family owned Ice Cream business which has evolved into a busy corporate catering establishment.

Senior Service Agent

6 Years 1 Month
Wayfair | 05.2020 - 06.2026
  • Built relationships with customers while resolving complex order issues, developed customized solutions by understanding individual unique needs and expectations.
  • Assisted in training new employees as a member of the Peer Development Team, contributing to a smoother onboarding process.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Educated customers about Wayfair's unique loyalty program and self-serve options to improve to overall customer experience

Operations Specialist

2 Years
Berkshire United Way | 06.2017 - 06.2019
  • Supported administrative operations for team of 18, enhancing overall efficiency
  • Reconciled employee donations, planned events, and performed various administrative duties.

Education

BS - Hospitality Degree

East Stroudsburg University | East Stroudsburg, PA | 05-1992

Skills

Customer relations
Small business operations
Relationship building
Verbal and written communication
Cost reduction
Staff training/development

Timeline

Senior Service Agent

Wayfair
05.2020 - 06.2026Read More

Operations Specialist

Berkshire United Way
06.2017 - 06.2019Read More

Owner

Sweetpeas Ice Cream & Catering
01.2015 - CurrentRead More

East Stroudsburg University

BS from Hospitality Degree
Read More
Edie Mulligan