Edili Gomez
Summary
Results-driven Retail Management Professional with 14 years of experience in store operations, sales, and employee development. Led high-performing teams to exceed sales goals, enhance operational efficiency, and foster strong customer relationships. Bilingual in English and Spanish, skilled in communication and leadership.
Overview
19
19
years of professional experience
Work History
Store Manager
Rent-A-Center
10.2016 - Current
- Drive sales performance and collections through coaching, accountability, and customer-focused strategies.
- Consistently balance sales growth, collections, inventory accuracy, and customer service objectives.
- Lead all daily store operations, ensuring compliance with company standards and performance objectives.
- Managed employee scheduling, staffing, hiring, onboarding, and training to ensure adequate coverage and skill development.
- Conducted weekly inventory audits and oversaw merchandise management to maintain stock accuracy and availability.
- Lead weekly and monthly business meetings to review goals, performance metrics, and operational priorities.
- Mentor Assistant Managers and team members to achieve individual and store performance goals.
- Maintained high standards of customer satisfaction by resolving escalated concerns and implementing feedback improvements.
Assistant Manager
Rent-A-Center
07.2015 - 07.2016
- Managed a portfolio of more than 300 customer accounts.
- Managed portfolio of over 300 customer accounts, ensuring high levels of satisfaction and retention.
- Supported store sales, collections, inventory management, and daily operations.
- Coached team members to meet company performance standards, enhancing overall team effectiveness.
- Supported collection performance and customer retention initiatives, contributing to improved revenue stability.
Account Representative / Sales Associate
Rent-A-Center
07.2013 - 07.2015
- Managed delinquent customer accounts, negotiating payment arrangements to minimize financial loss.
- Built positive customer relationships, achieving collection goals through effective communication and service.
- Contributed to overall store sales and customer retention efforts.
- Contributed to store sales and customer retention efforts by identifying opportunities for repeat business.
Account Representative
Aaron’s
07.2011 - 07.2013
- Managed customer accounts and collections activities to ensure timely payments.
- Resolved payment issues with customers to maintain account performance and satisfaction.
- Provided excellent customer service to support company objectives and enhance customer relationships.
Residential Counselor
People Inc.
07.2007 - 07.2011
- Ensured a safe, supportive, and respectful environment, enhancing residents' well-being and trust.
- Facilitated daily living activities and personal development goals, empowering residents to achieve independence.
- Delivered direct support and guidance to residents, fostering personal growth and community engagement.
Education
Associate Degree - Criminal Justice
Bristol Community College
Fall River, MAHigh School Diploma -
B.M.C. Durfee High School
Fall River, MASkills
- Store Operations Management
- Sales Growth & Revenue Generation
- Customer Service Excellence
- Inventory Control & Auditing
- Scheduling & Workforce Management
- Collections & Account Management
- Employee Training & Onboarding
- Team Leadership & Development
- Performance Coaching
- Conflict Resolution
- Goal Achievement
- Bilingual Communication (English & Spanish)
Awards
Unsung Hero Award, 2012, Recognized for outstanding customer service, teamwork, and communication skills.
Languages
- Spanish
- English, Full Professional Proficiency
- Spanish, Native/Bilingual
Timeline
Store Manager
Rent-A-Center
10.2016 - Current
Assistant Manager
Rent-A-Center
07.2015 - 07.2016
Account Representative / Sales Associate
Rent-A-Center
07.2013 - 07.2015
Account Representative
Aaron’s
07.2011 - 07.2013
Residential Counselor
People Inc.
07.2007 - 07.2011
Associate Degree - Criminal Justice
Bristol Community College
High School Diploma -
B.M.C. Durfee High School