Senior Data Center Technicion
Edin Besic
Microsoft
Urbandale,IA
Summary
Accomplished Senior Data Center Operations Technician with a strong foundation in staff training and relationship building. Committed to optimizing workflows and ensuring adherence to safety and quality standards for improved operational efficiency.
1
Certification
21
years of professional experience
Work History
Senior Data Center Operations Technician
1 Year 11 Months- Oversaw monitoring and maintenance of data center equipment to ensure optimal performance and reliability.
- Executed installation and configuration of servers and networking equipment, enhancing performance and reliability.
- Identified and addressed hardware malfunctions through systematic inspections and effective troubleshooting techniques.
- Facilitated collaboration among cross-functional teams to create preventive maintenance protocols, improving operational consistency.
- Managed hardware installations and decommissions, completing projects on time and adhering to budgetary constraints.
- Engaged with cross-functional teams to enhance support for essential infrastructure projects within data center operations.
- Coordinated team activities to enhance productivity and streamline operations.
- Oversaw scheduling and resource allocation to enhance team performance and productivity.
- Oversaw daily operations to ensure adherence to safety and quality standards.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Ensured maintenance of a professional, organized, and safe environment for employees and patrons.
- Trained new team members on standard operating procedures and safety protocols.
- Trained and mentored team members on operational processes and customer service excellence.
- Facilitated training and mentorship programs for new employees to enhance team performance.
- Facilitated successful project completion by coordinating tasks, monitoring progress, and maintaining comprehensive documentation.
Data Center Technician
9 Years 2 Months- Monitored and maintained data center infrastructure for optimal performance and uptime.
- Diagnosed hardware failures and performed repairs on servers and related equipment.
- Coordinated cross-functional teams to troubleshoot and resolve network connectivity issues.
- Implemented improvements in server deployment processes to enhance efficiency.
- Moved and installed shelves, power strips, rails, servers, switches, and other equipment to ensure organized infrastructure.
- Installed and managed structured cabling infrastructure.
- Organized and labeled cables to enhance identification and traceability.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Supported senior teammates performing crisis management during critical situations or major service outages.
Assistant Manager
9 Years 11 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in managing daily operations and team schedules to optimize workflow efficiency.
- Collaborated with department heads to implement process improvements and enhance service delivery.
- Supported training initiatives for new staff, fostering a collaborative learning environment.
- Monitored inventory levels and coordinated restocking efforts to maintain operational readiness.
- Facilitated communication between teams to ensure alignment on project goals and deliverables.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Education
GED
Skills
Data center infrastructure
System monitoring
Security protocols
Software configuration
Technical support
Vendor coordination
Decision-making
Team leadership
Staff management
Staff training and development
Cross-functional teamwork
Relationship building
Certification
- CompTIA Security+
Languages
English
Full Professional
German
Professional Working
Bosnian
Native or Bilingual
Timeline
Senior Data Center Operations Technician
Microsoft
09.2024 - Current
Data Center Technician
Microsoft
07.2015 - 09.2024
Assistant Manager
UIS
08.2005 - 07.2015
DMACC
GED