EDINA ALEJANDRA ALVAREZ
Kissimmee
Summary
Fluent Bilingual (English/Spanish) sales and operations professional bringing strong experience in customer service, order processing, inventory coordination, and vendor communication, with the ability to support showroom sales, manage customer relationships, and contribute to efficient warehouse and sales operations. Quick learner with the ability to adapt to new software systems and effectively use them to inform customers about products, pricing, and availability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales and Production Builder Account Manager
Ferguson
Orlando, FL
05.2023 - 01.2026
- Acted as primary point of contact for builders, contractors, and vendors handling inquiries, orders, and issue resolution.
- Created and processed customer orders, SKUs, serials, and pricing adjustments based on vendor requirements.
- Prepared quotes for prospective customers and managed pricing variations across multiple vendors.
- Coordinated inventory movement from main distribution hubs to local warehouse to fulfill customer orders.
- Worked closely with warehouse team to verify, prioritize, stage, and dispatch orders for delivery and installation schedules.
- Managed returns process: created credit memos, validated damaged materials, coordinated pickups, reorders, and redelivery.
- Communicated daily with vendors, superintendents, logistics teams, and internal departments to ensure accurate and timely operations.
- Handled inbound/outbound calls and emails related to plumbing, appliances, lighting, pipes, valves, and fittings.
- Maintained inventory accuracy by updating SKUs, materials, and vendor changes in internal systems.
- Participated in monthly inventory review meetings to improve inventory record accuracy and reduce operational costs.
- Conducted cycle counts and physical inventory audits to identify discrepancies (damage, incorrect picks, data errors).
- Quickly learned and utilized internal software systems to provide customers with accurate product information, availability, and pricing.
- Supported showroom operations (Ferguson Bath, Kitchen and Lighting Gallery) assisting walk-in customers and sales inquiries.
- Experienced working with major builder accounts: DR Horton, Lennar, Adams Homes, Del-Air, Moranda Homes.
- Familiar with top brands: Kohler, American Standard, Signature Hardware, Proflo
- Strong ability to multitask between sales, operations, and customer service in fast-paced Environments.
Receiving/Outbound Lead and Clerk
NFI Industries
Orlando, FL
11.2019 - 04.2023
- Coordinated inbound and outbound operations, ensuring accurate order processing and on-time shipments for Amazon and Fanatics accounts.
- Verified shipments, processed BOL documentation, and maintained inventory accuracy using WMS systems.
- Oversaw outbound staging, loading sequence, and dispatch timing in coordination with logistics teams.
- Conducted cycle counts and inventory audits to improve accuracy and reduce discrepancies.
- Communicated with internal departments to resolve order issues and maintain workflow Efficiency.
- Trained new associates and ensured compliance with safety procedures.
- Assisted warehouse operations and equipment use (EPJ Certified) as needed.
Customer Service Agent / Gate Agent – Cross-Trained Ramp Operations
JetBlue Airways
New York, NY
04.2015 - 01.2019
- Provided high-level customer service handling check-in, boarding, and passenger inquiries in fast-paced environments.
- Coordinated with flight crew, operations, and ground teams to ensure on-time departures and efficient turnaround.
- Managed documentation, passenger flow, and communication across multiple departments.
- Handled problem resolution (delays, changes, special requests) maintaining customer satisfaction.
- Operated jetbridge and supported boarding logistics ensuring safety and efficiency.
- Supported ramp operations including coordination of baggage and cargo handling.
Operations Administrative Assistant
New Holland Residences
New York, NY
03.2006 - 04.2015
- Coordinated vendor deliveries, scheduling, and material distribution for renovation and maintenance projects.
- Managed and tracked inventory valued at $170,000+, ensuring organization and availability of materials.
- Maintained communication with vendors and internal teams to support project timelines.
- Oversaw staging and organization of materials for efficient use and workflow.
- Supported operational logistics including preparation of units and coordination of maintenance activities.
Education
Certificate - Office Technology
Long Island Business Institute
NY04-2008
Associate of Applied Science - Business Management Studies
LaGuardia Community College
NY04-2011
Skills
- Inside Sales Support and Client Relationship Management
- Vendor, Contractor and Customer Communication
- Order Processing and Quoting (Pricing, SKUs, Vendor Structures)
- Strong communication skills
- Excellent written and verbal communication
- Telephone and E-mail communication
- Inventory Management and Control
- Warehouse Coordination and Logistics
- CRM / WMS / Inventory Systems
- Problem Solving and Multitasking
- OSHA requirements
- Team Collaboration and Independent Work
- Data Entry and Accuracy
- Bilingual: Fluent in English and Spanish
Certification
- CNP - Certified Notary Public
- Certified Office Technology
- Electric Pallet Jack Certification
Timeline
Sales and Production Builder Account Manager
Ferguson
05.2023 - 01.2026
Receiving/Outbound Lead and Clerk
NFI Industries
11.2019 - 04.2023
Customer Service Agent / Gate Agent – Cross-Trained Ramp Operations
JetBlue Airways
04.2015 - 01.2019
Operations Administrative Assistant
New Holland Residences
03.2006 - 04.2015
Certificate - Office Technology
Long Island Business Institute
Associate of Applied Science - Business Management Studies
LaGuardia Community College