Edin Hernan Lopez Sifontes
Rochester,Minnesota
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Fleet Farm
Winona, MN
12.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Balanced daily cash register totals to ensure accuracy of transactions.
Direct Support Professional Caregiver
Personal Employer
Oronoco, MN
05.2022 - 08.2022
- Organized recreational activities for clients such as music therapy, art therapy, pet therapy and outdoor activities.
- Facilitated community outings to promote socialization and independence in daily living skills.
- Supervised meal times ensuring that appropriate nutritional needs were met for each client.
- Developed positive relationships with clients and their families through regular communication.
- Ensured safety of all individuals in the facility at all times.
Education
High School Diploma -
Byron High School
Byron, MN05-2022
Some College (No Degree) - Firefighter 1, Firefighter 2, Fire Hazardous Mat.
Riverland Community College
Austin, MNSome College (No Degree) - Basic Emergency Medical Technicians
Hennepin Technical College
Minneapolis, MNSkills
- Complaint Resolution
- Multi-Task Management
- Problem-Solving Abilities
- Active Listening
- Conflict Resolution
- Staff Training
- Coordination
- High-Energy Attitude
- Executive Management Support
- Medical Terminology Knowledge
- Critical Thinking
- Team Development
- Adaptive Team Player
Affiliations
- Staying active by working out six to seven days a week
- Volunteering
- Mentoring
Accomplishments
- 106lb JV Fargo National Wrestling Champion
- Ninth All-time Byron High School pole vaulter
- High School letterman's award winner as an Eighth grader.
- 4.0 GPA average for Firefighter 1, Firefighter 2, Fire Hazardous Materials.
Certification
- FIRE 1100 Firefighter I
- FIRE 1106 Firefighter II
- FIRE 1110 Hazardous Materials
- FEMA IS Certifications: 100, 120, 200, 230, 235, 240, 241, 242, 244, 247, 700, 800.
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
Fleet Farm
12.2023 - Current
Direct Support Professional Caregiver
Personal Employer
05.2022 - 08.2022
High School Diploma -
Byron High School
Some College (No Degree) - Firefighter 1, Firefighter 2, Fire Hazardous Mat.
Riverland Community College
Some College (No Degree) - Basic Emergency Medical Technicians
Hennepin Technical College
Similar Profiles
Mitchel BennettMitchel Bennett
Gate Guard at Fleet FarmGate Guard at Fleet Farm
Lisa VanKauwenberghLisa VanKauwenbergh
Replenishment Lead / Senior Team Lead at Fleet FarmReplenishment Lead / Senior Team Lead at Fleet Farm
Isaiah Siem-DavisIsaiah Siem-Davis
Yard Manager at Fleet FarmYard Manager at Fleet Farm
Dane KnochDane Knoch
Customer Service Team Member at Fleet FarmCustomer Service Team Member at Fleet Farm
Alaa OsmanAlaa Osman
Direct Support Professional at Bear Creek ServicesDirect Support Professional at Bear Creek Services