Edinia Vincent
Boston,MA
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Talented professional with expertise in Trainer role. Dynamic public speaker known for meeting demanding training schedules and exceeding management expectations. Considered valuable asset to any team.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
Work History
Trainer
Shack Shake
Watertown, Massachusetts
01.2025 - Current
- Delivered engaging training sessions on product knowledge and customer service skills.
- Coordinated onboarding programs for new team members to ensure smooth integration.
- Assisted in developing training materials and resources for staff education.
- Collaborated with management to identify training needs across various departments.
Crew Member
Wonder
Watertown
01.2024 - 06.2025
- Assisted customers with orders and provided menu information.
- Maintained cleanliness of dining area and food preparation stations.
- Operated kitchen equipment and ensured proper safety protocols.
- Prepared food items according to company standards and recipes.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Education
Boston Adult Technical Academy
Boston, MASkills
- Employee training
- Customer service
- Onboarding coordination
- Project management
- Materials organization
- Course materials and supplies
Languages
French
Full Professional
Creole
Native/ Bilingual
English
Limited
Timeline
Trainer
Shack Shake
01.2025 - Current
Crew Member
Wonder
01.2024 - 06.2025
Boston Adult Technical Academy