Edith Acosta
Spanaway
Summary
Accomplished Business Account Executive with a proven track record at T-Mobile for Business, adept in territory management and exceptional customer service. Leveraged strategic planning and problem-solving skills to meet sales goals and cultivate lasting customer relationships. Demonstrates a goal-oriented approach and a knack for B2B sales, ensuring significant contributions to team success.
Overview
10
10
years of professional experience
Work History
Business Account Executive
T-Mobile for Business
08.2022 - 12.2024
- Constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls and weekly door to door prospecting and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions for them and their business.
- Met a monthly quota.
Mobile Expert
T-Mobile
12.2017 - 08.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Sales Associate
Metropcs Authorized Dealer
05.2015 - 12.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
BBA -
University of Phoenix
Tempe, AZBBA -
Pierce College
Steilacoom, WAHigh School Diploma -
Mount Tahoma High School
Tacoma06-2014
Skills
- Sales presentations
- Territory management
- Problem-solving skills
- Strategic planning
- B2B sales
- Goal oriented
- Exceptional customer service
Timeline
Business Account Executive
T-Mobile for Business
08.2022 - 12.2024
Mobile Expert
T-Mobile
12.2017 - 08.2022
Sales Associate
Metropcs Authorized Dealer
05.2015 - 12.2015
BBA -
University of Phoenix
BBA -
Pierce College
High School Diploma -
Mount Tahoma High School
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