Edith Bedolla
St Louis,MO
Summary
Dynamic hospitality professional with a proven track record at Elephant Bar, excelling in guest service and reservation coordination. Recognized for enhancing customer satisfaction through exceptional communication and efficient dining room management. Adept at training staff and streamlining operations, fostering a welcoming atmosphere that encourages repeat business.
Communicative hostess dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
31
31
years of professional experience
Work History
Head Hostess
Elephant Bar
05.1995 - 06.2026
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
- Handled guest complaints with tact and diplomacy, working to find satisfactory resolutions promptly.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed communication between front-of-house and back-of-house staff for smoother service during peak hours.
- Provided support to servers during busy periods by assisting with drink orders or clearing tables as needed.
- Collaborated with management to develop strategies for improving overall guest experience and increasing repeat business.
- Utilized knowledge of menu items to provide personalized recommendations based on guest preferences or dietary restrictions.
- Ensured that all opening/closing duties were completed accurately and thoroughly each shift for optimal daily operations.
- Served as a liaison between guests and management in addressing concerns or special requests in realtime.
Sales Associate
Forever 21
10.2020 - 03.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Server
Golden Corral Buffet and Grill
11.2017 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
No Degree - Biology
Soldan High School
Saint Louis, MO05-2000
Skills
- Guest service
- Reservation coordination
- Bar terminology
- Exceptional communication
- Food station setup
- Dining area maintenance
- Safe food handling
- Restaurant software proficiency
- Table bussing
- Greeting and seating
- Dining room management
- Reservation management
Languages
Spanish
Full Professional
Timeline
Sales Associate
Forever 21
10.2020 - 03.2025
Server
Golden Corral Buffet and Grill
11.2017 - 11.2020
Head Hostess
Elephant Bar
05.1995 - 06.2026
No Degree - Biology
Soldan High School
Similar Profiles
Tayyab ArshadTayyab Arshad
Head Chef at Drunk Elephant Bar 7 BistroHead Chef at Drunk Elephant Bar 7 Bistro
Pooja SharmaPooja Sharma
Cook at Drunk Elephant Bar, Bistro & ShishaCook at Drunk Elephant Bar, Bistro & Shisha
Logan CardenasLogan Cardenas
Server at The Flying Pug Bar and GrillServer at The Flying Pug Bar and Grill