Edith Bonilla

• Achieved excellent customer by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
• Strengthened client relationships by providing personalized banking solutions and excellent customer service.
• Contacted clients at certain intervals to determine new opportunities in their financial lives to schedule appointments
• Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.

• Created an environment where associates are empowered therefore providing a world class client experience.
• Directed client traffic, engaging clients with self service technologies, and fostering client retention through effective lobby leading.
• Executed business plans prescribed by market leaders.
• Drived operational excellence by engaging employees on business strategy.

• Conflict resolution with clients and associates.

• Established rapport and deepened relationships with individual and small business clients.
• Engaged with clients in order to uncover opportunities providing a complete solutions to their financial needs, this led to a First and Second Quarter 2019 Top Performer Award.
• Collaborated with business partners in order to fully meet clients' financial needs, this included merchant and payroll services for small business owners and lending and investing opportunities for individual clients.
• Effectively managed appointments and walk-ins to meet client demand.
• Executed the bank's risk culture and strived for operational excellence.

• Used bank resources technologies to streamline the client experience, strived for 100% client enrollment to Mobile
  Banking.
• Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, USA PATRIOT Act, Privacy Act, and Community Reinvestment Act
  and Regulations under the Securities Act of 1993
• While helping clients with teller line transactions, uncovered financial needs and referred clients to relationship managers, consistently exceeding referral goals.

• Established connections and developed a strong reputation with clients to ensure world-class service
• Referred clients to teammates and specialist with a brief but comprehensive summary of their needs
• Met or exceeded sales goals by generating quality leads, as a CSR my Banker Conversation Rate was consistently above target and I received the Retail Banking Rising Star Award three times.
• Accurately and efficiently processed transactions, such as customer deposits and cash withdrawals.
• utilized selling skills to encourage clients to speak with platform associates, which has led to an increase in my metrics and those around me.