Edith Franco Salazar
San Antonio
Summary
Dynamic operational leader with over 25 years in the restaurant industry. Skilled in training and coaching, budget management, and customer relationship building. Committed to fostering high-performing teams that deliver exceptional service and achieve financial goals.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Operating Partner
Whataburger Restaurants L&c
San Antonio
04.2000 - 08.2025
- Oversaw daily restaurant operations and ensured compliance with company standards.
- Managed staff schedules and coordinated training programs for new employees.
- Implemented inventory control procedures to maintain stock levels and reduce waste.
- Enhanced customer service by resolving complaints and improving dining experiences.
- Collaborated with management to develop promotional strategies and marketing initiatives.
- Monitored financial performance and assisted in budget planning for restaurant locations.
- Facilitated team meetings to discuss operational goals and share best practices.
- Evaluated staff performance and provided constructive feedback to improve efficiency.
- Resolved customer complaints in a timely manner by providing excellent customer service.
- Created and executed strategies to improve operational efficiency and reduce costs.
- Identified training needs within the organization and developed training plans accordingly.
- Optimized resource utilization through effective scheduling and coordination of tasks.
- Monitored employee performance against established goals and provided feedback accordingly.
- Established and oversaw marketing and sales promotions to generate new business.
- Collaborated with cross-functional teams to ensure successful execution of projects within timeline and budget constraints.
- Provided leadership coaching and guidance to team members on best practices for success in their roles.
- Monitored customer feedback to identify areas of improvement in service quality.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
Education
High School Diploma -
Colegio De Vachilleres
Vachilleres, MX06-1997
Skills
- Operational efficiency
- Performance evaluation
- Training and coaching
- Budget management
- Customer relationship building
- Inventory management
- Cost reduction
- Recruitment and hiring
Languages
Spanish
Professional
English
Professional
Certification
Servsafe
Accomplishments
High Performance Unit - NSF Inspection - Cleanliness and High Food Quality
References
References available upon request.
Timeline
Operating Partner
Whataburger Restaurants L&c
04.2000 - 08.2025
High School Diploma -
Colegio De Vachilleres