Edith Gamez
El Paso,TX
Summary
Diligent Pharmacy Technician offers demonstrated skills in prescription fulfillment and insurance billing. Promotes loyalty by satisfying customers with friendly, personalized service. Adheres to regulatory requirements to protect inventory and mitigate risk.
Overview
22
22
years of professional experience
Work History
Pharmacy Technician/Consumer Medication Coordinato
Genoa Healthcare
El Paso, Texas
11.2015 - Current
- Plans, prioritizes, organizes, and completes work to meet established objectives
- Anticipates customer needs and proactively identifies new solutions to problems
- Consult with and coordinate initial setup and on-going treatment plan for specialty drug patients, including DUR'S, co-pay assistance, scheduling Pharmacist consultations, and liaison with provider offices on labs, refill orders and/or prior authorizations
- Discuss with patients life issues affecting medication adherence and provide advice on improving drug regimen compliance
- May outreach to providers on suspected medication abuse situations
- Work closely with providers, nurses, caseworkers and pharmacy staff to ensure patient has refills and they are being filled at an orderly time
Sr. Pharmacy Technician
Walgreens
El Paso, Texas
11.2002 - 03.2021
- Contacted clinics or physicians to request patient prescription refills
- Entered orders in computer system for refills
- Ran reports, checked data and resolved discrepancies to manage records
- Filled bottles or packaging with measured medication amounts manually or mechanically
- Labeled prescription drug containers following specifications
- Resolved account issues and prescription problems via telephone and at counter
- Called insurance companies to determine prescription cost
- Completed necessary documentation for pharmacy operations, including logs and reports
- Answered phone calls from patients, doctors, and insurance companies regarding prescription inquiries
- Coordinated with insurance providers to resolve billing issues for patients' prescriptions
- Processed insurance claims for patient medication
Education
Associate in Arts (Multidisciplinary Skills) -
El Paso Community College
true12-2026
Pharmacy Technician -
Career Centers of Texas
El Paso, Texas11.2002
Diploma - GED
Dona Ana Community College
Sunland Park, N.M.09.2001
Skills
- Insurance reconciliation
- Prescription Filling
- Workflow Optimization
- Billing support
- Professionalism
- Pharmacy Software Proficiency
- Organizational Skills
- Stress Management
- Telephone Etiquette
Timeline
Pharmacy Technician/Consumer Medication Coordinato
Genoa Healthcare
11.2015 - Current
Sr. Pharmacy Technician
Walgreens
11.2002 - 03.2021
Associate in Arts (Multidisciplinary Skills) -
El Paso Community College
Pharmacy Technician -
Career Centers of Texas
Diploma - GED
Dona Ana Community College