Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Gonzalez

Springdale,AR

Summary

Dynamic Shift Supervisor with a proven track record at 7Brew Coffee, excelling in customer service and cash handling accuracy. Spearheaded training programs enhancing team performance and customer satisfaction. Skilled in Microsoft Excel and adept at fostering team collaboration, I significantly minimized financial discrepancies, driving operational efficiency and excellence.

Overview

3
3
years of professional experience

Work History

Barista/Shift Supervisor

7Brew Coffee
03.2021 - Current
  • Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
  • Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
  • Accurately completed end-of-day financial tasks of cash and card transactions daily.

Education

High School Diploma -

Don Tyson School of Innovation
2667 Hylton Rd, Springdale, AR 72762
05.2022

Skills

  • Cash Handling Accuracy
  • Product Upselling
  • Staff Motivation
  • Adaptability to Change
  • Team Collaboration
  • Customer Service
  • Cash Handling
  • Microsoft Excel

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Barista/Shift Supervisor

7Brew Coffee
03.2021 - Current

High School Diploma -

Don Tyson School of Innovation

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Edith Gonzalez