Edith Gonzalez
Springdale,AR
Summary
Dynamic Shift Supervisor with a proven track record at 7Brew Coffee, excelling in customer service and cash handling accuracy. Spearheaded training programs enhancing team performance and customer satisfaction. Skilled in Microsoft Excel and adept at fostering team collaboration, I significantly minimized financial discrepancies, driving operational efficiency and excellence.
Overview
3
3
years of professional experience
Work History
Barista/Shift Supervisor
7Brew Coffee
2960 W Sunset Ave, Springdale, AR 72762
03.2021 - Current
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
- Accurately completed end-of-day financial tasks of cash and card transactions daily.
Education
High School Diploma -
Don Tyson School of Innovation
2667 Hylton Rd, Springdale, AR 7276205.2022
Skills
- Cash Handling Accuracy
- Product Upselling
- Staff Motivation
- Adaptability to Change
- Team Collaboration
- Customer Service
- Cash Handling
- Microsoft Excel
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Barista/Shift Supervisor
7Brew Coffee
03.2021 - Current
High School Diploma -
Don Tyson School of Innovation