Edith Gonzalez
West Sacramento,CA
Summary
A dynamic professional with a proven track record. I significantly enhanced customer satisfaction, and sales at Good Grams for the last 9-10 years, and now in Real Estate. My approach blends strategic sales techniques with a keen focus on market trends, fostering substantial business growth. My background in sales, marketing, and comprehensive problem-solving has consistently propelled teams toward achieving ambitious goals, with a keen focus on budget control and strategic planning.
Overview
11
11
years of professional experience
Work History
Manager
Good Grams
Sacramento, CA
01.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Completed on-time deliveries by choosing best and most efficient routes.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
Photo Booth Operator
Picture Perfect Rentals
Sacramento, CA
10.2024 - Current
- Maximized efficiency with thorough pre-event planning, including site visits and equipment checks when necessary.
- Streamlined setup processes, consistently arriving early to ensure timely readiness for events.
- Boosted client retention rates by customizing photo booth themes according to client preferences and event requirements.
- Managed inventory of props and backdrops, ensuring availability of diverse options for various event themes.
- Optimized revenue streams by upselling additional services such as guest books, digital copies, or upgraded printing packages.
- Transported photo booths to venues and safely unloaded backdrops and props.
- Increased client satisfaction through prompt and professional communication before, during, and after events.
- Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Sales Associate
Sprint
Sacramento, CA
03.2014 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Real Estate Agent
Remax Gold
11.2024 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advertised client properties through websites, social media, and real estate guides.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
- Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.
Education
Real Estate
Allied Real Estate School
High School Diploma - General Studies
Rio Linda High School
Rio Linda, CA05.2013
Skills
- Bilingual (Spanish)
- Quick learner
- Sales and marketing
- Time management
- Complex Problem-solving
- Goal setting
- Shift scheduling
- Budget control
- Inventory management
- Multitasking Abilities
- Computer skills
- Hiring and training
- Professional and courteous
- Negotiation and conflict resolution
Languages
Spanish
Native or Bilingual
Timeline
Real Estate Agent
Remax Gold
11.2024 - Current
Photo Booth Operator
Picture Perfect Rentals
10.2024 - Current
Manager
Good Grams
01.2016 - Current
Sales Associate
Sprint
03.2014 - 01.2016
Real Estate
Allied Real Estate School
High School Diploma - General Studies
Rio Linda High School