Edith Gonzalez
Marietta,ok
Summary
Universal Banker with documented cash handling experience and strong aptitude for customer service. Competently educates customers on banking options and recommends appropriate products and services to meet financial needs. Leverages people skills to securely process teller transactions, resolve issues and refer customers to business partners for advanced relationship development.
Skilled at helping customers and business accounts to meet financial needs by developing customized product and service solutions. Well-versed in solving routine and complex financial problems. Good communication, multitasking and conflict resolution skills.
Hardworking Banker familiar with setting up new accounts for customers, maintaining security and supporting audits. Excellent organizational, relationship-building and documentation skills. Prepared to offer Number years of related experience to a challenging position with room for advancement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Universal Banker
BancFirst
Marietta, OK
11.2024 - Current
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, debit cards and furnished online banking details to facilitate new transactions.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
- Supported branch operations, ensuring compliance with all federal and state regulations as well as bank policies.
- Improved customer satisfaction by providing personalized banking solutions and addressing client needs promptly.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships with proactive communication and timely resolution of queries or concerns.
Customer Service Representative
Walmart
Ardmore, OK
10.2020 - 07.2023
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer service
- Worked on a team with 25 other sales associates to boost sales goal, conversions, and unit per transaction through constant communication and celebrating accomplishments
- Understood and delivered the brand's philosophy and lifestyle to the customer
- Apply problem solving skills to resolve customer inquiries and disputes, and escalate using appropriate channels when necessary
Education
certified nursing assistant training -
MedNoc Training College
Oklahoma City, Oklahoma06.2022
High School diploma -
Marietta high School
Marietta, Oklahoma05.2022
Skills
- Adaptability
- Health & Safety Management
- Client relationship building
- Communication
- Multitasking
- Strong work ethic
- Time management
- Account management
- Customer relationship management
- Transaction processing
- Financial transactions
- Sales conversion
- Data entry
- Branch operations
- Cash handling proficiency
- Financial advising
- Wire transfers
- Document preparation
Certification
- CPR certification, American Red Cross, 02/22
- Certified Nursing Assistant License, MedNoc Training College, 02/22
Languages
Spanish
Native or Bilingual
Timeline
Universal Banker
BancFirst
11.2024 - Current
Customer Service Representative
Walmart
10.2020 - 07.2023
certified nursing assistant training -
MedNoc Training College
High School diploma -
Marietta high School