Edith Guerra
Canutillo
Summary
Results-oriented professional with extensive experience in direct support and team leadership. Known for exceptional verbal and written communication skills, effectively resolving customer disputes and coordinating comprehensive client care to enhance satisfaction and outcomes.
Overview
5
5
years of professional experience
Work History
Shift Leader
Crumbl
El Paso
10.2024 - Current
- Supervised, trained, and delegated tasks among crew members, while maintaining quality standards of products and customer service.
- Accurately and regularly monitored inventory, managed safe and cash drawers, and maintained a clean and safe work environment.
- Resolved customer disputes efficiently, communicating company policies clearly, to achieve a high standard of customer satisfaction.
DDW Direct Support Professional
Nezzy Care of Las Cruces
Las Cruces
11.2021 - Current
- Coordinated with healthcare professionals, therapists, and family members to ensure comprehensive care and support for clients.
- Monitored and documented clients' progress and behaviors, adjusting care plans as needed to optimize outcomes.
- Organized and facilitated community-based activities and outings to promote social integration and skill development.
Education
High School Diploma -
Mountain Ridge High School
Glendale, AZ05-2017
Skills
- Verbal and written communication
- Documentation skills
- Team collaboration and leadership
- Customer service
- Progress monitoring
- Time management
Timeline
Shift Leader
Crumbl
10.2024 - Current
DDW Direct Support Professional
Nezzy Care of Las Cruces
11.2021 - Current
High School Diploma -
Mountain Ridge High School