EDITH JOHNBULL
New York State Office of People With Developmental Disability
Bronx,NY
1
Certification
8
Years of experience
Detail-oriented professional with extensive experience in coordinating administrative tasks and fostering organized office environments. Proven ability to leverage strong organizational skills to boost office efficiency and provide robust support for team operations. History of effective communication and adept multitasking ensures successful management of diverse administrative needs, contributing to overall workplace productivity. Committed to creating streamlined processes that enhance operational flow and support team success.
Work History
Direct Support
1 Year 7 Months- Provided support for individual self-expression and advocacy to help maintain person-centered needs.
- Maintained safe environment and maintained accurate documentation of care, progress and incidents.
- Provided instruction and coaching for daily living and social skills to support independence.
Housing Assistant
1 Year 10 Months- Assisted residents with housing applications and eligibility assessments.
- Managed resident communications, providing updates on housing policies and procedures.
- Collaborated with social services to connect residents with community resources.
- Coordinated maintenance request and Improved tenant satisfaction by promptly addressing and resolving housing concerns and maintenance issues.
- Ensured compliance with local housing regulations and guidelines through regular inspections and reporting.
- Aided in the collection of rent payments, minimizing delinquencies and maintaining positive cash flow, increasing annual rent payment by more than 20 percent.
Administrative Assistant
2 Months- Created, monitored, and updated data using Maximo system to support ongoing maintenance operations.
- Acted as liaison between over 20 maintenance departments and workshops to enable cross-department collaboration.
- Oversaw workflow execution, reporting, and facilitation to support uninterrupted daily work activities.
- Delivered excellent customer service through prompt responses to students' complaints and inquiries, addressing concerns effectively, and building strong relationships.
Shift Manager
1 Year 9 Months- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Conducted onboarding and coaching sessions covering food safety protocols and customer service standards for team readiness.
- Promoted and suggested new products to customer that increased annual profit by 22%.
Education
MBA - Business Administration And Management
Bachelor of Science - Business Administration
Skills
Professional phone etiquette with customer service expertise
Strong interpersonal skills
Collaborative teamwork
Data-driven problem solver
Adept at maintaining efficient filing systems
Experienced in Microsoft Office applications
Skilled in streamlining office procedures
Financial planning
Certification
Business Metrics for Data-Driven Companies by Duke University on Coursera. Certificate earned at Friday, August 23, 2019 4:26 AM GMT".
Timeline
Direct Support
New York State Office of People With Developmental Disability
03.2025 - CurrentRead More
Housing Assistant
New York Housing Authority
10.2020 - 08.2022Read More
Administrative Assistant
Columbia University
02.2020 - 04.2020Read More
Shift Manager
Little Ceasers
05.2018 - 02.2020Read More
University of Saint Mary
MBA from Business Administration And Management
Read More
Oduduwa University
Bachelor of Science from Business Administration
Read More