Amanda Whitaker
Sandusky,OH
Summary
- Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
ECI-Tiffin, OH
Tiffin, OH
11.2022 - 03.2023
- In home DSP assisting with personal care, medication administration, housekeeping, meal preparation, errands, and providing companionship
Front Desk Agent
Comfort Inn by Choice Hotels-Sandusky, OH
Sandusky, OH
08.2021 - 12.2021
- Check reservations in and out
Direct Support Professional (DSP)
E.C.I.-Tiffin, OH
Tiffin, OH
09.2020 - 05.2021
- Assist in the implementation of individual and behavioral plan goals.
Front Desk Agent
Days Inn-Milan, OH
Milan, OH
07.2019 - 05.2020
- Check guests in and out
Bar Manager and Bartender
Sand Trap Tiki Bar-Kelley's Island, OH
Kelley's Island, OH
06.2018 - 10.2018
- Prepare alcoholic and non-alcoholic beverages
Bartender and Server
Bay Point Resort and Marina-Marblehead, OH
Marblehead, OH
06.2014 - 06.2018
- Prepare alcoholic and non-alcoholic beverages
Bartender and Server
Catawba Island Club-Port Clinton, OH
Port Clinton, OH
03.2013 - 09.2016
- Same duties as Bay Point Resort and Marina
Juvenile Corrections Officer
Erie County Juvenile Justice Center-Sandusky, OH
Sandusky, OH
09.2014 - 03.2015
- Provide safety and security for all employees, inmates, and visitors
Home Health Aide
Easter Seals-Fremont, OH
Fremont, OH
01.2009 - 09.2010
- Provide personal care and housekeeping
Education
Bachelor of Science - Criminal Justice administration
Tiffin University
Tiffin, OH08.2014
Skills
- Inbound and Outbound Calling
- Payment Processing
- Customer Service
- Positive and professional
- Phone etiquette
- Time management
- Strong communicator
- Paperwork Processing
- Account updating
- Multi-Task Management
- Office equipment proficiency
- Critical Thinking
- Credit card payment processing
- Computer Proficiency
- Adaptive team player
- Complaint resolution
- Problem-solving abilities
- Service Upselling
- De-Escalation Techniques
- Report Generation
Certification
- CPR Certification
- First Aid Certification
- AED Certification
Assessments
- Learning agility, Proficient, 02/01/23, Learning and applying new information
- Work style: Reliability, Proficient, 11/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Workplace safety, Proficient, 02/01/23, Using safe practices at work
- Administrative assistant/receptionist, Proficient, 03/01/24, Using basic scheduling and organizational skills in an office setting
- Attention to detail, Proficient, 02/01/23, Identifying differences in materials, following instructions, and detecting details among distracting information
- Customer focus & orientation, Proficient, 06/01/21, Responding to customer situations with sensitivity
- Bartending, Proficient, 03/01/24, Understanding, pouring, and mixing drink orders
- Home health aide skills, Proficient, 03/01/24, Providing care to patients in a home setting
Timeline
Direct Support Professional
ECI-Tiffin, OH
11.2022 - 03.2023
Front Desk Agent
Comfort Inn by Choice Hotels-Sandusky, OH
08.2021 - 12.2021
Direct Support Professional (DSP)
E.C.I.-Tiffin, OH
09.2020 - 05.2021
Front Desk Agent
Days Inn-Milan, OH
07.2019 - 05.2020
Bar Manager and Bartender
Sand Trap Tiki Bar-Kelley's Island, OH
06.2018 - 10.2018
Juvenile Corrections Officer
Erie County Juvenile Justice Center-Sandusky, OH
09.2014 - 03.2015
Bartender and Server
Bay Point Resort and Marina-Marblehead, OH
06.2014 - 06.2018
Bartender and Server
Catawba Island Club-Port Clinton, OH
03.2013 - 09.2016
Home Health Aide
Easter Seals-Fremont, OH
01.2009 - 09.2010
Bachelor of Science - Criminal Justice administration
Tiffin University