Ann Kessler
Plattsburgh ,NY
Summary
Dependable & committed professional with excellent organization skills and compassion for others. Ability to inspire trust and build rapport, leading to years of good customer relationships.
Overview
10
10
years of professional experience
Work History
Direct Support Professional
Freedom Care
Plattsburgh , NY
01.2025 - Current
- Accompanied individual on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
Insurance Agent
Donald Recore Agency, LLC
Plattsburgh , NY
10.2014 - Current
- Maintained accurate records of all insurance transactions using computer software systems.
- Explained coverage options to potential policyholders, answering questions or concerns.
- Conducted meetings or phone calls with potential clients to present insurance policies and answer questions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints in a timely manner to maintain high satisfaction levels.
- Stayed up to date with NYS insurance standards and continuing education per state regulations.
Direct Support Professional
Residential Resources, Inc.
Plattsburgh , NY
04.2023 - 09.2024
- Accompanied or transported clients to appointments, errands and social activities.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Accompanied individuals on outings to promote independence and integration into the community.
- Used approved crisis intervention techniques in emergency situations.
Education
Licenced Insurance Agent - Insurance
Bryant And Stratton College
Albany, NY04-2015
High School Diploma -
Peru Central School
Peru NY 06-2003
Skills
- Customer service
- Client account management
- Quotes and sales
- Clerical support
- Inbound and outbound calling
- High-energy attitude
- Staff education and training
- Payment processing
- Microsoft office expertise
- Transportation
- Time management
- Behavioral management
References
References available upon request.
Timeline
Direct Support Professional
Freedom Care
01.2025 - Current
Direct Support Professional
Residential Resources, Inc.
04.2023 - 09.2024
Insurance Agent
Donald Recore Agency, LLC
10.2014 - Current
Licenced Insurance Agent - Insurance
Bryant And Stratton College
High School Diploma -
Peru Central School