Edith Kuiee
Newport,RI
Summary
Proven Intake Specialist with a track record of enhancing customer satisfaction at Housing Hotline through efficient data entry and compassionate communication. Excelled in managing high call volumes and ensuring accuracy in client documentation, significantly improving service delivery. Skilled in intake assessment and critical thinking, adept at transforming challenges into solutions. Talented Intake Specialist offering 15 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity.
Overview
16
16
years of professional experience
Work History
Intake Specialist
Housing Hotline
Newport R.I.
10.2007 - 04.2023
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
Education
Bachelor of Science - Mental Health Counseling
Southern New Hampshire University
Hooksett, NH06.2028
GED -
Rogers High School
Newport, RI06.1976
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
Timeline
Intake Specialist
Housing Hotline
10.2007 - 04.2023
Bachelor of Science - Mental Health Counseling
Southern New Hampshire University
GED -
Rogers High School