Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edith Marquez

North Richland Hills,TX

Summary

Reliable management professional with a passion for developing customer relationships. Experienced in creating training programs and implementing organizational strategies. Committed to providing superior customer service and maintaining high standards for customer satisfaction. Able to handle complex tasks with ease and professionalism. Highly organized Assistant Manager skilled in leading teams, managing daily operations and boosting customer satisfaction. Achieved success in increasing sales and profits, resolving customer complaints, and overseeing staff. Committed to providing exceptional customer service and operational compliance. Efficient professional with experience and proven knowledge of team building, branding, and new business development. Aiming to leverage my abilities to successfully fill [Job Title] role on your team. Dynamic leader with strong background contributing to process improvements and change implementation. Skilled analyst and problem-solver focused on eliminating operational gaps and optimizing services. Provide team members with the knowledge and tools to succeed in fast-paced environments. Industrious professional with experience in retail management. Skilled in leading and motivating teams to exceed customer expectations while increasing profits and reducing costs. Recognized for driving team performance through open communication and a positive working environment.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Target Optical
Hurst, Texas
05.2024 - Current
  • Assisted customers with selecting items and answering questions about products.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Placed special orders or called other stores to find desired items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Greeted customers to determine wants or needs.
  • to assistant manager 2/15/2025.

Assistant Manager

Braums
North Richland Hills, TX
03.2016 - 05.2024
  • Coached and mentored new employees on company policies and procedures
  • Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties
  • Helped oversee the daily operations of the store, managing staff and inventory
  • Interviewed potential job candidates and made hiring recommendations to general manager
  • Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools
  • Coordinated employee schedules according to staff availability and processed time-off requests
  • Oversaw daily financial transactions and managed cash flow to support profitability
  • Resolved customer complaints and handled refunds and returns to promote satisfaction
  • Monitored sales performance to identify potential areas for improvement
  • Assisted with new employee training and conducted performance reviews to track overall progress
  • Organized company merchandise and displays to increase brand awareness and product sales
  • Reported customer and employee accidents, injuries, and concerns for supervisor review
  • Handled employee discipline and termination according to company policies
  • Tracked store inventories and replenished products according to demand
  • Developed training modules and documentation to train staff

Sales Associate

Bath and body
Watauga, TX
03.2015 - 07.2015
  • Met merchandising standards by keeping store stocked and products faced
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Generated sales reports and tracked customer data to ensure sales goals were met

Sales Associate

CVS
Hurt, TX
01.2014 - 05.2014
  • Met merchandising standards by keeping store stocked and products faced
  • Tracked customer data and created sales reports, using data to identify opportunities and improve sales
  • Greeted customers warmly and offered assistance

Education

High School Diploma -

Haltom high
Haltom city, TX
05.2013

Skills

  • Business Development Understanding
  • Staff Training
  • Cost Control
  • Staff Management
  • Staff Supervision
  • Managing Multiple Priorities
  • Orientating and Training
  • Sales and Marketing
  • Performance Tracking and Evaluations
  • Retail Operations Management
  • Sales Reporting

Languages

Spanish, Bilingual

Timeline

Assistant Manager

Target Optical
05.2024 - Current

Assistant Manager

Braums
03.2016 - 05.2024

Sales Associate

Bath and body
03.2015 - 07.2015

Sales Associate

CVS
01.2014 - 05.2014

High School Diploma -

Haltom high
Edith Marquez