Edith Marzahn
Fort Worth,TX
Summary
Dedicated 911 Dispatcher offering 10 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
911 Dispatcher
City Of Keller
Keller , TX
2019.04 - Current
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Public Safety Communicator 2
City Of Fort Worth Police Department
Fort Worth , Texas
2012.05 - 2019.03
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Read system maps and caller information, and documented details in system.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Shift Leader
Baskin Robbins
Southlake , TX
2010.03 - 2012.05
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Host
Golden China
Southlake , TX
2009.03 - 2011.04
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Checked and restocked server areas and organized and got change for front counter.
Education
High School Diploma -
Central HIgh School, Fort Worth, Tx
Fort Worth06.2011
Skills
- Law Enforcement Collaboration
- Documentation and Recordkeeping
- Prioritizing Situations
- Data Entry
- Call Management
- National Crime Information Center (NCIC)
- Ems Dispatch
- Information Gathering and Relay
- Call Routing
- Information Security
- Critical Thinking
- Verbal and Written Communication
- Computer Skills
- Teamwork and Collaboration
- Map Reading
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Advanced TCOLE License
Languages
Spanish
Native or Bilingual
Timeline
911 Dispatcher
City Of Keller
2019.04 - Current
Public Safety Communicator 2
City Of Fort Worth Police Department
2012.05 - 2019.03
Shift Leader
Baskin Robbins
2010.03 - 2012.05
Host
Golden China
2009.03 - 2011.04
High School Diploma -
Central HIgh School, Fort Worth, Tx
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Advanced TCOLE License
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