Overview
Work History
Education
Skills
Timeline
Generic

Edith McFadden

Manassas,VA

Overview

14
14
years of professional experience

Work History

Customer Sales and Service Representative

Pier One Imports
08.2018 - 03.2020


  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Handled cash and credit card transactions.
  • Continuously met quotas for sells of Pier One products and credit cards.
  • Recognized by company for exceptional customer service

Project Manager - Contractor

U.S. Department Of Justice
02.2006 - 04.2017
  • Worked remotely from home office.
  • Team Lead for installations of IT equipment for the units 500 domestic and international locations. Worked closely with the offsite personnel utilizing phone and email.
  • Managed financial and billing information through the DOJ classified systems.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Prepared and submitted project invoices for review and approval.
  • Excellent time management skills.
  • Provided detailed project status updates to stakeholders and executive management.

Education

Bachelor of Science - Business

Bellevue University
Bellevue, NE
06.2011

Skills

  • System Updates
  • Account Management
  • Payment Acceptance
  • Customer Service
  • Call Management
  • Active Listening
  • Coordination
  • Documentation
  • System Implementation
  • Problem-Solving Abilities

Timeline

Customer Sales and Service Representative

Pier One Imports
08.2018 - 03.2020

Project Manager - Contractor

U.S. Department Of Justice
02.2006 - 04.2017

Bachelor of Science - Business

Bellevue University

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Edith McFadden