Camilia Evans
Hattiesburg,MS
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus
01.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Support Specialist
Alorica
12.2018 - 09.2019
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Streamlined support processes for improved efficiency and customer experience.
- Achieved high levels of customer retention with proactive communication and followups.
- Enhanced customer satisfaction by resolving complex software issues in a timely manner.
Customer Service Representative
Progressive
03.2018 - 05.2019
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Customer Service Representative
AT&T Wireless
05.2015 - 07.2017
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Hattiesburg, MS05.2018
Associate of Applied Science - Business Administration And Management
Jones County Junior College
Ellisville, MS05.2015
High School Diploma -
West Jones High School
Laurel, MS05.2008
Skills
- Retail Sales Customer Service
- Account Management
- Stocking and Replenishing
- Report Preparation
- Customer Relations
- Microsoft Excel
- Sales Expertise
- Order Fulfillment
- Business Development Understanding
- Report Creation
- Information Updates
- System Updates
Timeline
Customer Service Representative
Maximus
01.2022 - 05.2023
Customer Support Specialist
Alorica
12.2018 - 09.2019
Customer Service Representative
Progressive
03.2018 - 05.2019
Customer Service Representative
AT&T Wireless
05.2015 - 07.2017
Bachelor of Science - Business Administration And Management
University of Southern Mississippi
Associate of Applied Science - Business Administration And Management
Jones County Junior College
High School Diploma -
West Jones High School
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