Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Work History
Head Teller
13 Years 11 Months
United Community Bank | 08.2012 - 07.2026
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Replenished ATM funds in empty canisters prior to validation process.
Mentored newly hired team members on appropriate responses to patron questions.
Identified potential needs through observation, questioning and listening.
Answered inquiries regarding checking and savings accounts and other related products.
Head Teller
15 Years 2 Months
Peoples Bank & Trust | 01.1996 - 03.2011
Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Replenished ATM funds in empty canisters prior to validation process.
Mentored newly hired team members on appropriate responses to patron questions.
Identified potential needs through observation, questioning and listening.
Answered inquiries regarding checking and savings accounts and other related products.
Education
High School Diploma
Central Gwinnett High School | Lawrenceville, GA | 06.1984