Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Edith Rivera

Mesquite,TX

Summary

Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and answering numerous phone lines daily.

Overview

13
13
years of professional experience

Work History

Receptionist

JJ&R
Dallas, TX
03.2014 - 04.2022
  • Greeting customers professionally and provided friendly, knowledgeable assistance
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

Personal Banker

J.P. Morgan Chase Bank
Garland, Texas
06.2009 - 08.2013
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Expanded client base by promoting new financial products.

Bank Teller

First Convenience Bank
Garland , TX
06.2008 - 06.2009
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.

Education

High School Diploma -

Remington College
Garland, TX

High School Diploma -

Bryan Adams High School
Dallas, TX
05.2009

Skills

  • Incoming Call Management
  • Bilingual
  • Computer Proficiency
  • Customer Complaint Resolution
  • Positive Attitude and Energetic
  • Patient Information Collection
  • Correspondence and Office Documents
  • Administrative and Clerical Support
  • Billing and Payment Processing
  • Telephone Answering-Making Appointments
  • Organization and Efficiency
  • Translating Documents

Timeline

Receptionist

JJ&R
03.2014 - 04.2022

Personal Banker

J.P. Morgan Chase Bank
06.2009 - 08.2013

Bank Teller

First Convenience Bank
06.2008 - 06.2009

High School Diploma -

Remington College

High School Diploma -

Bryan Adams High School

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Edith Rivera