Edith Rivera
Bethel,CT
Summary
Achieved significant improvements in patient experience and departmental efficiency at Nuvance Health by mastering HIPAA compliance and demonstrating exceptional team leadership. Enhanced revenue through meticulous insurance verification, while fostering a positive work environment. Excelled in multitasking, problem-solving, and customer service, surpassing performance metrics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Access Team Lead
Nuvance Health
11.2022 - Current
- Conducted regular audits of patient accounts to identify errors or inconsistencies, resolving issues before they escalated into larger problems.
- Provided ongoing support and guidance to team members, promoting professional growth opportunities within the organization.
- Contributed to improving overall efficiency within the department through continuous process improvement initiatives.
- Maintained strict compliance with HIPAA regulations, protecting patient privacy while facilitating access to necessary information for care providers.
- Trained new staff on processes by implementing efficient workflows.
Patient Access
Nuvance Health
01.2019 - 11.2022
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
- Promoted a positive work environment by fostering teamwork among Patient Access Clerk staff members.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Improved patient experience by efficiently managing appointment scheduling and registration processes.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to productivity, quality, and service excellence standards.
Education
Bachelor of Science - Business Management
University of The Philippines
San Fernando Pampanga, Philippines04.1994
Skills
- HIPAA Compliance
- Effective Delegation
- Policy Adherence
- Customer Service
- Problem-Solving
- Multitasking and Organization
- Team Leadership
Certification
Certified HealthCare Access Associate
Timeline
Patient Access Team Lead
Nuvance Health
11.2022 - Current
Patient Access
Nuvance Health
01.2019 - 11.2022
Bachelor of Science - Business Management
University of The Philippines
Similar Profiles
Jessica HorvathJessica Horvath
Medical Practice Patient Representative at Nuvance HealthMedical Practice Patient Representative at Nuvance Health
Damaris BrewDamaris Brew
Oncology Infusion Registered Nurse at Nuvance HealthOncology Infusion Registered Nurse at Nuvance Health
Stephanie RamosStephanie Ramos
Assistant Practice Manager - Primary Care at Nuvance HealthAssistant Practice Manager - Primary Care at Nuvance Health
Angie TamayoAngie Tamayo
Medical Surgical Registered Nurse at Nuvance HealthMedical Surgical Registered Nurse at Nuvance Health
Lungile TrejoLungile Trejo
Clinician, Outpatient at Family & Children’s AidClinician, Outpatient at Family & Children’s Aid