Edith Santana

• Provided administrative support to management staff by recording incident reports, investigations, and statements.
• Developed and maintained filing systems to improve document retrieval speed and accuracy.
• Managed files and filing processes to uphold confidentiality of sensitive information. keeping sensitive information confidential
• Answered phone calls and directed inquiries to appropriate personnel, ensuring timely response to customer requests.

• Coordinated daily operational activities to improve workflow efficiency across departments.
• Implemented process improvements that streamlined administrative functions and reduced turnaround times.
• Implemented process improvements that streamlined administrative functions and shortened turnaround times.
• Developed training materials for new staff to facilitate onboarding and promote collaborative learning.

Oversaw operations for 117 staff members, maintained compliance with attendance policies, and monitored employee performance to uphold operational standards.

• Coordinated staff schedules to maintain adequate coverage and meet production demands.
• Trained new employees on safety protocols and operational procedures for safe practices.
• Trained new employees on operational procedures and safety protocols in a structured orientation program. on safety protocols and operational procedures for safe practices.