Edith Santana

• Developed and maintained filing systems, enhancing document retrieval speed and accuracy.
• Maintained files and filing keeping sensitive information confidential
• Answer phone calls direct inquiries to appropriate personnel responded to customer requests in a timely manner.
• Providing administrative support to management staff, including incident reports, investigations and statements recording

• Coordinated daily operational activities to enhance workflow efficiency.
• Managed inventory records using ERP systems to ensure accuracy and availability.
• Implemented process improvements that streamlined administrative functions and reduced turnaround times.
• Assisted in developing training materials for new staff, fostering a collaborative learning environment.

Managed 117 employees with daily oversight of attendance and policy compliance. Monitored attendance records and enforced punctuality and absence standards. Implemented company procedures, including GMP requirements.