Edith Scott
Summary
Dynamic Experience Researcher with a proven track record at Schwab, UKG, and The Coca-Cola Company leveraging business acumen, user research, and data analysis to drive impactful design and strategy. Expert in stakeholder engagement and workshop facilitation, I have successfully led usability sessions that significantly enhanced client experiences and informed UX/UI improvements across platforms.
Overview
18
18
years of professional experience
Work History
Sr. User Experience Researcher/Instructional Designer
FreshTracks HX
10.2024 - Current
- Spearheaded instructional design project to improve usability of Veterans’ Health Administration (VHA) Human Factor job aids for field training
- Edited heuristic evaluations and research reports to enhance VA electronic health record experience
- Delivered presentations to Human Factors colleagues on intersections and distinctions between instructional design and human factors
Sr. Experience Design Researcher
Schwab
04.2022 - 03.2024
- Led UX research and strategy efforts centered on Schwab’s High Net Worth (HNW) clients
- Conducted 24 usability sessions which informed the next iteration of UX/UI design for the HNW-client dashboard
- Wrote and implemented the first, large-scale client/prospect survey to discover experiences and needs around self-service, Help offerings
- Conducted site-wide audits, remote and live click-tests, usability testing, card sorts, and various other research studies, while obtaining the advanced level certification in User Zoom proficiency
Program Manager, User Experience Research- Learning and Community
UKG, Inc.
Weston, USA
12.2015 - 04.2022
- Led the UX effort of re-imagining our Salesforce-based, customer community site, which required managing UI/UX designers, facilitating bi-weekly ideation workshops with business stakeholders, conducting usability testing sessions, and ensuring the delivery of wireframes to the IT Team
- Within two years, created the first UX Research program in the UKG Learning Dept., focusing on the usability of several customer-facing sites, online courses, and in-app help
- Responsibilities included recruitment, moderation, analysis, and presentation of findings and recommendations to department leaders and stakeholders
- Initiated and implemented the first accessibility testing in UKG’s Learning Department, which involved gaining feedback from participants who relied on screen-reader technology
- Led and maintained first research program to measure the effectiveness and usability of employee tools, sites, and processes; implemented IDIs, focus groups, card sorting, contextual inquiry, persona development, and usability testing
Director, User Experience
StrongThumb Digital Agency
West Palm Beach, USA
08.2014 - 08.2015
- Applied heuristics, competitive research, IDIs, and employee shadowing to our re-design of the ABC Fine Wine and Spirits (ABCFWS) Employee Self-Service mobile and desktop websites
- Established and managed company wide CX/UX best practices
- Wrote usability test scripts for ABCFWS to test all future websites
Lead UX Architect
Office Depot
Boca-Raton, USA
09.2013 - 08.2014
- Wrote monthly test scripts and designed prototypes for business-to-business (B2B) and e-commerce usability testing, while also creating the usability testing script template for the entire UX Architect team
- Created the B2B online quote functionality and new account registration process
- Redesigned the consumer cart and checkout screens based on insights from usability testing
Independent Consultant
UX Design & Research Consulting
Atlanta, USA
06.2010 - 09.2013
- Fiserv, Inc (mobile bill pay app, popmoney.com site)
- The Coca-Cola Company (KO Bottlers’ portal, employee intranet, and World of Coke marketing site)
- GreenSky (mobile credit app used for quick, in-store credit application)
- RaceTrac.com (marketing & product promotion site)
- NESRentals.com (equipment reservation app)
- Publix (focus groups on mobile shopping needs; employee self-service portal)
Sr. UX Architect
Catafulmo (formerly TBC Inc)
Palm Beach Gardens, USA
11.2009 - 06.2010
- Introduced remote user testing to TBC’s eCommerce department
- Conducted all user research which informed the design of the wholesale tire ecommerce site
Director of Training Development & Product Delivery
Preparis, Inc.
Atlanta, USA
04.2007 - 08.2009
- Designed and managed client products including: a 1.5-hour, online certification course, 10 online continuing education exercises, the client preparedness portal, as well as print-based training guides and tools
- Designed, wrote and project managed an hour-long online course on workplace violence prevention for approximately 3,500 U.S
- Corporate and facilities managers at Georgia-Pacific
Education
M.Ed. - Instructional Systems Design
University of Georgia
Athens, GAB.A. - English Literature
Converse College
Spartanburg, SCSkills
- User Testing(UserZoom) Advanced Certificate
- Qualtrics, Salesforce, Sharepoint
- Axure/Figma
- Stakeholder engagement
- Wireframing/Prototyping
- Data analysis
- Critical thinking
- Workshop facilitation
Other
- Peace Corps Volunteer, Burundi, AFRICA
- Beginner Spanish, French
- Power Pilates 600 hr.+ certified Pilates instructor
Timeline
Sr. User Experience Researcher/Instructional Designer
FreshTracks HX
10.2024 - Current
Sr. Experience Design Researcher
Schwab
04.2022 - 03.2024
Program Manager, User Experience Research- Learning and Community
UKG, Inc.
12.2015 - 04.2022
Director, User Experience
StrongThumb Digital Agency
08.2014 - 08.2015
Lead UX Architect
Office Depot
09.2013 - 08.2014
Independent Consultant
UX Design & Research Consulting
06.2010 - 09.2013
Sr. UX Architect
Catafulmo (formerly TBC Inc)
11.2009 - 06.2010
Director of Training Development & Product Delivery
Preparis, Inc.
04.2007 - 08.2009
M.Ed. - Instructional Systems Design
University of Georgia
B.A. - English Literature
Converse College
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