Edith Sosa Sifuentes
Winnie
Summary
Detail-oriented professional with experience in front desk management and customer service. Known for efficiently handling guest check-in and check-out processes while maintaining communication between departments to enhance overall guest satisfaction.
Overview
12
12
years of professional experience
Work History
Receptionist
Hampton Inn & Suites By Hilton
Winnie, TX
05.2023 - 08.2023
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of reservations and cancellations using hotel management software.
- Coordinated communication between departments to enhance guest experience and satisfaction.
- Supported team members during peak hours to ensure smooth operational flow at the front desk.
- Conducted regular audits of the lobby area to maintain cleanliness and organization standards.
- Assisted in managing inventory of office supplies and promotional materials for front desk use.
- Adapted quickly to changing priorities while maintaining a positive attitude under pressure.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with planning office events and meetings for smooth execution.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Housekeeper
American Best Value Inn
Winnie, TX
06.2015 - 04.2016
- Ensured cleanliness and organization of guest rooms, common areas, and facilities.
- Performed thorough inspections to maintain high-quality standards in housekeeping tasks.
- Managed laundry operations, including washing, drying, and folding linens efficiently.
- Utilized cleaning equipment and supplies effectively to enhance operational efficiency.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Responded promptly to guest requests for additional services or supplies.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Implemented time management strategies to complete tasks within designated timelines.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Cashier
Diary Queen
Winnie, TX
06.2011 - 10.2013
- Processed customer transactions efficiently using point-of-sale system, ensuring accurate cash handling.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new staff on operational procedures and customer service standards.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
- Implemented strategies to minimize wait times, enhancing overall customer satisfaction levels.
- Monitored inventory levels and communicated shortages to management for timely restocking.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Education
High School Diploma -
East Chambers High School
Winnie, TX05-2013
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Attention to detail
- Punctual and reliable
- Multitasking and prioritization
- Customer service
- Reception desk management
- Multi-line telephone skills
- Positive and professional
- Meticulous and organized
- Front desk operations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Receptionist
Hampton Inn & Suites By Hilton
05.2023 - 08.2023
Housekeeper
American Best Value Inn
06.2015 - 04.2016
Cashier
Diary Queen
06.2011 - 10.2013
High School Diploma -
East Chambers High School