Edith Arlett Lopez
Pomona,CA
Summary
Accomplished Medical Assistant with a proven track record at Healthcare Medical Clinic of Pomona, enhancing patient satisfaction through expert management of medical records and insurance verifications. Skilled in HIPAA compliance and customer service, I excel in streamlining patient care processes, significantly improving clinic efficiency.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Healthcare Medical Clinic of Pomona
Pomona, CA
01.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Supported office staff and operational requirements with administrative tasks.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Managed multi-line phone system and pleasantly greeted patients.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Prepared and processed patient referrals and transfer requests.
Medical Assistant
Above Urgent Care
Montclair, CA
09.2021 - 11.2022
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Care Coordinator
Golden Seal Home Health
Ontario, CA
08.2019 - 06.2020
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Medical Assistant
Anabi Medical
Pomona, CA
05.2016 - 07.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Education
High School Diploma -
Perris High School
Perris, CAMedical Assistant Diploma -
North-West College
Pomona, CASkills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- EMR / EHR
- Clinical Documentation
- Data Entry
- Electronic Health Records
- Electronic Medical Records
- CPR
- Specimens collection and processing
- Insurance Verification
- Medical Records Management
- Fluent in Languages
Timeline
Medical Assistant
Healthcare Medical Clinic of Pomona
01.2023 - Current
Medical Assistant
Above Urgent Care
09.2021 - 11.2022
Patient Care Coordinator
Golden Seal Home Health
08.2019 - 06.2020
Medical Assistant
Anabi Medical
05.2016 - 07.2019
High School Diploma -
Perris High School
Medical Assistant Diploma -
North-West College