Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Hi, I’m
Edith Gates
Milwaukee,WI
Summary
Overview
20
years of professional experience
1
Certification
Work History
Crossmark Sales and MarketingMilwaukee, WI
Customer Service Representative
02.2023 - 11.2023
Job overview
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided top quality control and eliminated downtime to maximize revenue.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Took special orders in person and over telephone, generating additional revenue every month.
Advantage SolutionsMilwaukee, WI
Event Specialist
03.2015 - Current
Job overview
- SET UP, PURCHASING PRODUCT
- DEMONSTRATING, SALES
Serve UMilwaukee, WI
Cleint Rep
02.2004 - 07.2008
Job overview
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Performed administrative tasks such as filing documents or entering data into databases.
- Supported individuals by facilitating weekly group sessions.
- Advocated for victims during difficult situations by filing police reports and connecting to needed services.
Stonemor PartnersMilwaukee, WI
Sales Representative
02.2018 - 08.2020
Job overview
- Created successful strategies to develop and expand customer sales.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Monitored customer order process and addressed customer issues.
- Answered inquiries from prospective customers regarding features of products and services offered.
Education
Bryan UniversityTempe, AZ
Health InformationManagemetn from Medical Claims Examination
12.2022
University Overview
Bryant & Stratton College
MEDICAL
10.2000
University Overview
MBTI Business Training Institute
03.1990
University Overview
MATC
GED
University Overview
Skills
- Customer Service Skills
- SALES
- GREETER
- CASH HANDLING ORDERING
- EXCELL
- MICROSOFT WORD
- Event Specialist
- Retail Merchandiser
- Burial Insurance
- Pricings
- Real Estate
- Purchasing
- Accounts Receivable
- Pricing
- Merchandising
- Event Planning
- Order Entry
- Auditing
- Customer service
- General Ledger Accounting
- Planograms
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Front desk
- Scheduling
- Consultative Sales
- Report Generation
- Account Updating
- Information Security
- Inbound and Outbound Calling
- Product Knowledge
Certification
Customer Service Skills assessment, 10/01/18, Familiar October 2018 Indeed Assessments evaluation completed with Familiar rating. View my results: https://share.indeedassessments.com/share assignment/mdzkc9fpbbzcqho3 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Additional Information
I am also in school(online) for HIM DEGREE Bryan University. I will graduate in December 2022.Affiliations
Affiliations
- walking, bicycle riding and yoga
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative
Crossmark Sales and Marketing
02.2023 - 11.2023
Sales Representative
Stonemor Partners
02.2018 - 08.2020
Event Specialist
Advantage Solutions
03.2015 - Current
Cleint Rep
Serve U
02.2004 - 07.2008
Bryan University
Health InformationManagemetn from Medical Claims Examination
Bryant & Stratton College
MEDICAL
MBTI Business Training Institute
MATC
GED
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