EDLE SARREAL

Work History

TD SYNNEX

08.2021 - Current

Collected, defined, and analyzed business requirements.
Assessed business requirements to create focused solutions.
Developed diagrams to describe and lay out logical operational steps.
Identified needed business improvements and determined appropriate systems required to implement solutions.
Communicated and explained business requirements to team members to understand and implement functional demands.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Enhanced interfaces to promote better functionality for users.
Helped deploy system enhancements to improve field operations.
Created and maintained standard operating procedures governing system functions and features.
Trained business personnel in use of systems.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.

TECH DATA CORPORATION

09.2013 - 08.2021

Interacted with internal customers to understand business needs and translate into requirements and project scope.
Collaborated with stakeholders to define project objectives and criteria.
Conducted interviews with key business users to collect information on business processes and user requirements.
Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
Communicated and explained business requirements to team members to understand and implement functional demands.
Analyzed existing systems and databases and recommended enhancements to solve business needs.
Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Troubleshoot incidents reported by end-users to schedule system changes and identify permanent solutions.

AVNET TECHNOLOGY SOLUTIONS

03.2008 - 09.2013

Interacted well with customers to build connections and nurture relationships.
Trained new employees on proper protocols and customer service standards.
Trained and guided team members to maintain high productivity and performance metrics.
Coached a team of 8 employees through day-to-day work and complex problems.
Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Designed and executed processes to meet business initiatives and drive continuous improvement.
Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Monitored metrics and developed actionable insights to improve efficiency and performance.