Edlin Garcia
Dallas,TX
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Cashier
The Home Depot
04.2025 - Current
- Operated point-of-sale systems to process customer transactions efficiently.
- Assisted customers in selecting products and addressing inquiries promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Learned company policies and procedures to provide accurate information to customers.
- Engaged with customers, fostering a welcoming environment for improved service satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
Customer Service Representative
NTTA
11.2024 - 03.2025
- Managed high-volume call traffic while maintaining professionalism and composure.
- Conducted follow-ups on customer concerns, ensuring timely resolutions and fostering loyalty.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- make payments on customers account, update any new information provided by the customer.
Warehouse Associate
Barrett Distribution Center
06.2024 - 11.2024
- Maintained cleanliness and organization of workspaces to promote safety and efficiency.
- Assisted in inventory counts, contributing to accurate stock management processes.
- Followed safety protocols diligently, minimizing risks during operations.
- Coordinated with suppliers to manage timely replenishments and deliveries.
- Trained new team members on inventory management procedures and safety protocols.
- Completed physical inventory counts each month.
- Utilized barcode scanning systems to accurately track inventory levels and streamline receiving processes.
- Unloaded and sorted incoming shipments efficiently to maintain organized inventory flow.
Customer Service Representative
First National Bank Texas
08.2023 - 03.2024
- Assisted customers in resolving account inquiries and transaction discrepancies.
- Educated clients on banking products and services to enhance customer engagement.
- Handled escalated customer issues, providing effective solutions to enhance satisfaction levels.
- make transfers from one account to another for customers who are traveling.
- determine if account is under fraud.
- Processed daily cash transactions accurately while adhering to security protocols, minimizing risk exposure for the bank and its customers.
Inventory Specialist
Stitch Fix
06.2020 - 04.2023
- Assisted in conducting regular audits to maintain accurate inventory records.
- Monitored inventory levels using warehouse management systems to ensure stock availability.
- Assisted in maintaining accurate inventory counts through regular cycle counting processes and reporting discrepancies when necessary.
- Trained team members on proper cycle counting procedures, resulting in increased productivity and more accurate counts.
- Followed strict quality control processes and procedures to meet high standards.
- Unloaded pallets and deliveries and organized products in warehouse.
- Kept work areas neat, clean and free from debris.
- Picked and packed order items.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Interacted with guests in friendly and knowledgeable way.
- Stocked shelves to match planogram images and instructions.
Education
Quest Academy
Irving Texas No Degree -
Eastfeild Community College
Dallas Texas Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash register operation
- Guest services
- Inventory management
- Team collaboration
- Problem-solving
- Attention to detail
- Self motivated
- leadership skills
- Critical thinker
- Bilingual (Spanish)
- Proficient in MS office
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
The Home Depot
04.2025 - Current
Customer Service Representative
NTTA
11.2024 - 03.2025
Warehouse Associate
Barrett Distribution Center
06.2024 - 11.2024
Customer Service Representative
First National Bank Texas
08.2023 - 03.2024
Inventory Specialist
Stitch Fix
06.2020 - 04.2023
Quest Academy
No Degree -
Eastfeild Community College
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