Edlixis Champion
Minneapolis,MN
Summary
Dependable Reliable and punctual individual who successfully handles fast-pace work. physically-demanding work Proven willingness to take on any task to support team and help business succeed. Offers strong leadership abilities.A fast learner and is extremely coachable.
Compassionate care provider focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors.
Overview
8
8
years of professional experience
Work History
Front Office Manager
West Bloomington hotel group
Bloomington, MN
04.2022 - 12.2024
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Oversaw the coordination of VIP guest arrivals, ensuring personalized service and attention.
- Assisted guests with reservations changes or cancellations as needed.
- Coordinated room assignments, taking into account guest preferences and special requests.
- Managed budget for front office department, including forecasting and cost control measures.
- Created reports related to guest feedback surveys and service quality metrics.
- General Manager in developing, implementing and monitoring operational policies and procedures.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Interviewed and Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Supervised night audit process including reviewing reports for accuracy.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delegated work to staff, setting priorities and goals.
- Coordinated with housekeeping and maintenance departments to ensure rooms are ready for guests.
- Inventory and ordering supplies for the building.
- Collaborated with multiple departments to maximize workflow and efficiency.
- Stocked room attendant carts with supplies to keep carts organized and clean.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
Warehouse Associate
Best buy Dist center
Bloomington, MN
06.2019 - 04.2020
- Processed new stock by inputting information into system and adding labels
- Received, staged, and stored incoming merchandise
- Picked and packed with consistent accuracy
- Helped meet promised delivery times using excellent sorting skills and strong attention to detail
- Collaborated with team members to meet daily demands and handle challenging projects
- Kept all areas clean, organized and in line with company professional standards
Assistant Manager
Kids Footlocker
Bloomington, MN
03.2018 - 04.2020
- Coordinated employee schedules to provide adequate coverage according to business demands
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Assisted with training and developing new sales team members in company policies, procedures, and standards
- Compared similar brands and styles to help customers make informed buying decisions
- Greeted customers upon entrance to store or throughout sales floor and provided proactive service
- Promoted products effectively by staying on top of offerings and prices
- Kept store shelves, racks and bins presentable with frequent resets
Executive Housekeeper
Americinn Hotel & Suites
Bloomington, MN
06.2017 - 01.2019
- Oversaw daily housekeeping operations for facility with 130 rooms and multiple public and meeting spaces
- Met schedule demands consistently by delivering clean rooms to guests by check-in times
- Kept team efficient and on-task by consistently enforcing policies and procedures
- Stayed efficient, keeping supplies organized and working from master cleaning plan
- Redecorated spaces for special events and new seasons
- Met guest needs by delivering requested items and cleaning up spills
- Ran employer errands, including shopping for groceries, mailing packages, and coordinating dry cleaning
- Kept appointments on schedule by letting staff know of arrivals and organizing supporting materials for one-on-one and group meetings
- Fielded incoming telephone calls to answer questions, direct callers, and take messages for staff
- Met business and guest demands with well-planned schedules and employee assignments
Education
High School Diploma -
North High
Minneapolis, MN06-2004
Skills
- Fast Learner
- Relationship building
- Hospitality services
- Team management
- Strong leadership
- Payroll and budgeting
- Listening skills
- Customer relations
- Coachable
- Team motivation
- Staff training
- Team development
- Merchandising
- Order picking
- Data entry
- Inventory counting
- Order preparation
- Material handling
- Shipment unpacking
- Sales
- Training and development
- Staff supervision
Additional Information
In my down time I love to customize pretty much anything from a mask to accent wall to sofas.
Timeline
Front Office Manager
West Bloomington hotel group
04.2022 - 12.2024
Warehouse Associate
Best buy Dist center
06.2019 - 04.2020
Assistant Manager
Kids Footlocker
03.2018 - 04.2020
Executive Housekeeper
Americinn Hotel & Suites
06.2017 - 01.2019
High School Diploma -
North High