Edmin De Los Santos
Guardian Group Services
Bronx
17
years of professional experience
Dynamic recruitment professional with extensive experience in developing innovative recruitment strategies and managing vendor relationships. Expertise in utilizing analytics to optimize recruitment metrics and drive diversity initiatives, dedicated to aligning talent acquisition with organizational goals.
Work History
Director of Recruitment
11 Months- Develop and implement recruitment strategies with the organization's goals including sourcing, screening and interviewing candidates.
- Collaborate with security firm hiring managers to understand their needs and ensure a smooth recruitment process.
- Develop new client accounts and sales opportunities for Guardian Group Services.
- Manage the utilization of data and analytics to track recruitment metrics, identify key areas of improvement and optimize the recruitment process.
- Utilize the labor market index information to plan business development activities.
Account Manager (Job Developer)
11 Months- Develop and maintain relationships with employers to generate job opportunities for the job-seeker base.
- Develop mechanisms to assess a client's skills, interest and barriers to match them with suitable positions or custom roles.
- Advertise job opportunities to job seekers by using job boards and sourcing platforms.
- Coordinate virtual or in-person hiring events with job seekers and employers.
- Assist with resume writing, cover letters and interview coaching.
- Place candidates in jobs and provide follow-up support to ensure employment retention.
Business Services Supervisor
10 Months- Supervised recruitment teams whose responsibilities are to create unique approaches to entice diverse and underrepresented talent, focused on geographic locations within the greater NY area to ensure coverage and relationships.
- Lead initiatives with various social and community organizations to further educate on Maximus' products and services.
- Act as liaison to help answer any questions, provide literature and schedule hiring events with job developers, vendors and community leaders.
- Coordinate and collaborate with various project teams across organizations to better improve business development strategies and community outreach.
Patient Quality Care Manager
6 Years 2 Months- Oversaw and expanded the growth of the organization's quality assurance department.
- Developed a systematic approach to resolving customer service-related issues and internal conflicts (both billing and interpersonal).
- Assisted with the rollout and implementation of Salesforce CRM to track satisfaction of patient care.
- Supervised the quarterly delivery and completion of the organization's monthly patient satisfaction survey (15% of TrueCare's census population).
- Created and presented monthly/yearly reports for executive leadership tracking areas of patient satisfaction, customer loss, retention and forecasting.
- Collaborated across departments to streamline processes for retaining customer base during the COVID-19 pandemic, which resulted in a 75% patient retention rate.
- Assigned, tracked and managed tasks via Salesforce platform for 4 direct reports.
National Communications Coordinator
2 Years 8 Months- Promoted the organization's community outreach initiative by assisting in aspects of volunteer events, ranging from recruitment, logistics, communications and artifacts.
- Assessed volunteer data for all 700+ store locations.
- Developed and maintained relationships with internal employee resource groups, as well as external nonprofit organizations.
- Operated methods of communication and engagement within budgetary constraints and upheld organization's corporate social responsibility initiative.
Selling Support Services & Staffing Administrator
4 Years 9 Months- Managed office functions and departmental communications.
- Maintained office calendars, travel agendas and meeting schedules for department leadership and served as a direct liaison for central management teams across the organization.
- Assisted in the implementation of automated scheduling systems across the entire organization.
- Developed communications in relation to technological initiatives.
- Editor-in-chief of "Tu Mi Macy's" Hispanic monthly newsletter. A comprehensive communication source of news and events for Macy's employees related to the U.S. Latino/Latina community.
Education
Bachelor of Science - Sociology
Associate of Applied Science - Human Services
Skills
Recruitment strategies
Data-driven decision making
Applicant tracking systems
Vendor relationship management
Diversity and inclusion initiatives
Talent acquisition strategies
Staff management
Microsoft Office Suite
Google Suite
Salesforce
HHA Exchange/BambooHR
ChatGPT/Google Gemini
Languages
Spanish
Native or Bilingual
Timeline
Director of Recruitment
Guardian Group Services
07.2025 - CurrentRead More
Account Manager (Job Developer)
Grant Associates
04.2024 - 03.2025Read More
Business Services Supervisor
Maximus Services LLC
05.2023 - 03.2024Read More
Patient Quality Care Manager
Truecare Health Services
01.2017 - 03.2023Read More
National Communications Coordinator
Macy's
02.2014 - 10.2016Read More
Selling Support Services & Staffing Administrator
Macy's
05.2009 - 02.2014Read More
Lehman College
Bachelor of Science from Sociology
Read More
LaGuardia Community College
Associate of Applied Science from Human Services
Read More