Edmon Sembrano
Las Vegas
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
15
15
years of professional experience
Work History
Supervisor
Wholefoods Market
03.2022 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Sets and achieves the highest standards of retail.
Banquet Captain
Fourseasons Resort Maui
08.2015 - 03.2022
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
Pool Server
The Cosmopolitan of Las Vegas
02.2012 - 08.2015
- Maintained knowledge of current promotions and special events, effectively communicating relevant information to guests during their poolside experience.
- Coordinated closely with lifeguards to address any safety concerns promptly, ensuring the well-being of all guests in the pool area.
- Supported team members during peak hours by stepping in as needed, showcasing adaptability and excellent teamwork skills.
- Demonstrated knowledge of menu items and ingredients, enabling accurate communication with guests regarding dietary restrictions or preferences.
Gourmet Food Server
Bellagio Hotel and Casino, Picasso Restaurant
01.2010 - 02.2012
- Ensured prompt delivery of beautifully presented dishes by coordinating with culinary staff regarding meal timing and specific plating instructions.
- Boosted overall dining experience through timely, attentive, and professional food service to guests.
- Ensured guest satisfaction through consistent follow-up on food quality, portion sizes, and overall experience during the meal.
- Demonstrated extensive knowledge of gourmet dishes, ingredients, and preparation techniques to enhance the guest''s experience.
Education
High School Diploma -
Sacred Heart Academy
Lupao, Nueva Écija, Phillipines04-2003
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service, Retail
Timeline
Supervisor
Wholefoods Market
03.2022 - Current
Banquet Captain
Fourseasons Resort Maui
08.2015 - 03.2022
Pool Server
The Cosmopolitan of Las Vegas
02.2012 - 08.2015
Gourmet Food Server
Bellagio Hotel and Casino, Picasso Restaurant
01.2010 - 02.2012
High School Diploma -
Sacred Heart Academy
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