Edmond Hampton
Atlanta,GA
Summary
Proficient installation and repair technician well-versed in satellite services. Skillful installing new systems, troubleshooting problems and correcting issues. Positive and upbeat team player with good customer service and communication skills. Effective at setting up, programming and configuring devices in homes and businesses for customers to access satellite TV and internet services. Experienced in pulling cable, installing devices and educating users on basic procedures. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
23
23
years of professional experience
Work History
Owner
Self
2001.01 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Diversified revenue streams by exploring new markets and developing innovative products or services tailored to those markets'' needs.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
AA - Mathematics
Dekalb College
Dunwoody, GA05.1989
Skills
- Problem Solving
- Staff Training
- Technical Expertise
- Driven and Determined
- Issue Resolution
- Incident Response
Additional Information
Been doing satellite installation since 2000. Was employed and trained at dish network from 2000 to 2002. Became a retailer and have been installing Dish and DirecTv since 2000. Have been working with DSI for 6 Years as an as needed tech. Been doing work for TCI Minisat for 10 years and Premium Technologies for 8 years. As well as my own (Omegasat1) since 2000. Have serviced and installed satellite systems for over 100 of my own customers. While at Dish Network I was employee of the month January 2001
Timeline
Owner
Self
2001.01 - Current
AA - Mathematics
Dekalb College