Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Gate Agent
Delta Airlines, Inc
Atlanta, GA
05.2022 - Current
Tagged and transferred baggage from scales to designated conveyor belt
Managed passenger check-in by verifying customers' travel documentation
Assisted customers with seat availability, gate announcements and flight status to increase boarding efficiency
Assisted customers with ticketing and baggage check-in requirements
Sold, printed and reissued available tickets to customers at check-in
Monitored gate areas and addressed security situations with management
Communicated with site personnel by relaying information via radio calls
Disbursed and recorded appropriate gate passes
Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service
Ramp Agent
Delta Airlines, Inc
Atlanta, GA
06.2016 - 05.2022
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs
Communicated closely with ground crew, flight crew and tow person via headset radio to maintain loading and unloading safety and efficiency
Stocked aircraft cabins with necessary equipment and supplies
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 5 daily flights
Positioned and towed aircraft from remote locations of airport to designated areas for operation
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays
Porter
Gate Gourmet
Atlanta, GA
08.2013 - 09.2014
Increased workplace safety by immediately reporting potential hazards.
Operated vacuums and floor polishers to avoid malfunctions and expensive repairs.
Completed sweeping, mopping and window-cleaning.
Assessed high-traffic areas, hallways, lobby areas and reception for cleanliness.
Performed cleaning and maintenance duties as directed.
Demonstrated commitment through impeccable attendance and quality performance
Stripped and refinished hard surface floors to maintain quality condition and appearance
Cashier
Dollar General
Jonesboro, GA
05.2013 - 08.2013
Answered questions about store policies and addressed customer concerns
Helped customers complete purchases, locate items and join reward programs
Checked personal identifications during alcohol and tobacco sales
Collected and authorized payments of guests
Tallied cash drawer at beginning and end of each work shift
Stocked, tagged and displayed merchandise as required
Education
Bachelor of Science - Cyber Security, Information Systems
Kennesaw State University
Kennesaw, GA
06.2019 - 05.2021
Associate of Science - Information Technology
Georgia Military College
Fsyetteville
10.2016 - 12.2018
Skills
Data security
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Timeline
Gate Agent
Delta Airlines, Inc
05.2022 - Current
Bachelor of Science - Cyber Security, Information Systems
Kennesaw State University
06.2019 - 05.2021
Associate of Science - Information Technology
Georgia Military College
10.2016 - 12.2018
Ramp Agent
Delta Airlines, Inc
06.2016 - 05.2022
Porter
Gate Gourmet
08.2013 - 09.2014
Cashier
Dollar General
05.2013 - 08.2013
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