Edmund Rivera
Garnerville,USA
Summary
Community service professional with over a decade of experience supporting vulnerable populations in high-responsibility, fast-paced environments. Currently serving as a Senior Shelter Services Worker with Rockland County Department of Social Services, providing operational oversight, staff supervision, and direct resident support within an Emergency Family Shelter. Known for sound judgment, calm decision-making under pressure, and strong communication across multidisciplinary teams.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Shelter Services Worker
Rockland County Department of Social Services – Emergency Family Shelter
03.2024 - Current
- - Oversee daily operations of the Emergency Family Shelter, ensuring a safe, structured, and supportive environment for families in crisis.
- - Provide lead supervision and guidance to Shelter Services Workers, including staff scheduling and coverage.
- - Exercise independent judgment in managing facility activities, resolving issues, and responding to resident needs.
- - Support residents with daily routines, compliance with shelter guidelines, and access to appropriate services.
- - Complete administrative and operational documentation and assist higher-level administrators as needed.
Police Dispatcher
Highland Falls Police Department – Highland Falls, NY
Highland Falls, NY
12.2021 - 09.2022
- - Received and prioritized emergency and non-emergency calls for police, fire, and EMS services.
- - Dispatched personnel and vehicles using multiple computer-aided dispatch systems.
- - Maintained detailed call logs, reports, and real-time tracking of emergency units.
- - Demonstrated strong verbal communication, risk assessment, and problem-solving skills under high-stress conditions.
Therapy Aide
Rockland Psychiatric Center – Orangeburg, NY
Orangeburg, NY
05.2012 - 12.2021
- - Provided direct care and therapeutic support to psychiatric patients in a clinical setting.
- - Observed and documented patient behavior, responses to treatment, and safety concerns.
- - Maintained confidential records, including flow sheets and treatment documentation.
- - Assisted with admissions, discharges, and coordination of patient movement and appointments.
- - Supported culturally sensitive care and facilitated smooth patient transitions.
Education
Communications
Rockland Community College
Suffern, NYundefined
North Rockland High School
Thiells, NYSkills
- Shelter & facility operations
- Staff supervision and scheduling
- Crisis response and de-escalation
- Client advocacy and support
- Risk assessment and decision-making
- Report writing and documentation
- Conflict resolution
- Strong verbal and written communication
- Microsoft Office and database systems
Certification
- CPR Certified
- Commercial Driver’s License (CDL)
- NYS Security Guard License
Timeline
Senior Shelter Services Worker
Rockland County Department of Social Services – Emergency Family Shelter
03.2024 - Current
Police Dispatcher
Highland Falls Police Department – Highland Falls, NY
12.2021 - 09.2022
Therapy Aide
Rockland Psychiatric Center – Orangeburg, NY
05.2012 - 12.2021
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North Rockland High School
Communications
Rockland Community College