Edna Brewster

• Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
• Planned schedules and workflows based on expected customer demands.
• Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
• Responded to customer calls and emails to answer questions about products and services.
• Trained, oversaw and mentored new team members to strengthen performance and job expertise.
• Delivered prompt service to prioritize customer needs.

BECAME DISABLED IN 1997 AFTER A BAD CAR ACCITENT

• Kept and established comprehensive case files to support proper documentation and record retention.
• Assessed barriers, strengths and needs of each family and worked quickly to remediate.
• Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
• Interviewed applicants for services and supported application completion as necessary.
• Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
• Interviewed clients and family members to obtain key information for case planning and management.