Dedicated Lead CSR with strong problem-solving and time management skills. Committed to delivering exceptional customer service and fostering team collaboration.
Overview
19
19
years of professional experience
Work History
Lead CSR
East Valley Community Health Center
10.2023 - Current
Supervised daily operations, ensuring adherence to organizational policies and standards.
Stayed calm under pressure to and successfully dealt with difficult situations.
Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Managed sensitive patient information, ensuring compliance with HIPAA regulations and confidentiality standards.
Lead Front Desk Receptionist
CHAP CARE
07.2007 - 01.2019
Supervised front desk operations, ensuring efficient workflow and exceptional customer service.
Managed appointment scheduling using electronic health record systems to optimize patient flow.
Implemented process improvements that increased operational efficiency in daily front desk tasks.
Developed training materials for staff onboarding, promoting consistency in service standards.