Summary
Overview
Work History
Education
Skills
Languages
Timeline
background-images

Monica Rios

Azusa,CA

Summary

Dedicated Lead CSR with strong problem-solving and time management skills. Committed to delivering exceptional customer service and fostering team collaboration.

Overview

19
19
years of professional experience

Work History

Lead CSR

East Valley Community Health Center
10.2023 - Current
  • Supervised daily operations, ensuring adherence to organizational policies and standards.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Fostered a positive work environment by encouraging open dialogue among team members regarding obstacles faced in daily operations.
  • Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
  • Managed sensitive patient information, ensuring compliance with HIPAA regulations and confidentiality standards.

Lead Front Desk Receptionist

CHAP CARE
07.2007 - 01.2019
  • Supervised front desk operations, ensuring efficient workflow and exceptional customer service.
  • Managed appointment scheduling using electronic health record systems to optimize patient flow.
  • Implemented process improvements that increased operational efficiency in daily front desk tasks.
  • Developed training materials for staff onboarding, promoting consistency in service standards.

Education

High School Diploma -

Blair IB Magnet
Pasadena, CA

No Degree - Billing And Coding Certificate

PCC
Pasadena, CA
02-2014

No Degree - Medical Assistant Certificate

North West College
Pasadena, CA
08-2007

Skills

  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration
  • Adaptability and flexibility
  • Staff education and training
  • Clerical support

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Lead CSR

East Valley Community Health Center
10.2023 - Current

Lead Front Desk Receptionist

CHAP CARE
07.2007 - 01.2019

High School Diploma -

Blair IB Magnet

No Degree - Billing And Coding Certificate

PCC

No Degree - Medical Assistant Certificate

North West College
Monica Rios