Edna Duncan

Managed incoming calls and notified the proper department(s) of emergency. If the call was not a crisis, a message was relayed as needed. General office duties as required. Greeted and assisted the public respectfully

• Evaluated patient vital signs and status to determine care needs.
• Updated professional knowledge through continuous training and education programs, enhancing overall service quality.
• Maximized ambulance readiness by conducting thorough equipment checks and ensuring all necessary supplies were available for proper emergency response.
• Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.

• Handled sensitive information discreetly, maintaining confidentiality when managing client files.
• Answered multi-line phone system and enthusiastically greeted callers.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.