Edna P Fuentes
DeLand,FL
Summary
A seasoned Estate Senior Representative from JP Morgan Chase, I excel in client relationship building and project management. My proactive approach led to increased operational efficiencies and customer satisfaction. Skilled in staff training and customer support, I thrive on turning challenges into successes, showcasing a significant improvement in process optimization.
Professional representative with extensive experience in customer support and relationship management. Expertise in addressing client concerns and implementing solutions that enhance customer loyalty. Leverages collaboration and adaptability to meet team goals and drive results, displaying strong communication and organizational skills.
Overview
14
14
years of professional experience
Work History
Estate Senior Representative III
JP Morgan Chase
03.2011 - 10.2024
- Resolved issues through careful research and follow-up with customers.
- Provided detailed performance reports for management review, facilitating data-driven decision making.
- Supported team members in their daily tasks, fostering a cohesive and productive work environment.
- Increased customer satisfaction by promptly addressing concerns and providing effective solutions.
- Identified areas for process improvement within the department which led to increased operational efficiencies.
- Assisted in training new hires, ensuring they were equipped with the necessary skills for success in their role.
- Achieved successful resolution of escalated issues during periods of high call volume.
- Answered questions quickly via email or return phone call within 1-hour period.
Education
Bachelor of Arts - Journalism And Mass Communication
Universidad Autonoma De Bucaramanga
Colombia 09-2000
Skills
- Relationship building
- Customer rapport
- Project management
- Effective negotiation
- Project oversight
- Customer support
- Customer relations
- Client services
- Staff training
- Paperwork processing
- Data entry proficiency
- Client relationship building
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
Spanish
Native or Bilingual
Interests
- Community Cleanup
- Volunteer Work
- Learning new cooking techniques and expanding my culinary skills
- Running
- Stand-up Paddleboarding (SUP)
Timeline
Estate Senior Representative III
JP Morgan Chase
03.2011 - 10.2024
Bachelor of Arts - Journalism And Mass Communication
Universidad Autonoma De Bucaramanga
Similar Profiles
Lisa Olivia GrenviczLisa Olivia Grenvicz
Private Client Banker at JP Morgan Chase & Company (Chase Bank)Private Client Banker at JP Morgan Chase & Company (Chase Bank)
Taylor SimsTaylor Sims
Client Services Specialist & Associate Banker at JP Morgan Chase & Chase BankClient Services Specialist & Associate Banker at JP Morgan Chase & Chase Bank
Miranda GuerreroMiranda Guerrero
Associate Banker Market Expansion at Jp Morgan Chase ChaseAssociate Banker Market Expansion at Jp Morgan Chase Chase
Mahesh TelgadiMahesh Telgadi
Team Leader at JP Morgan Chase pvt LtdTeam Leader at JP Morgan Chase pvt Ltd
CHARLES C. RICE MSN, RNCHARLES C. RICE MSN, RN
Long-Term Care Registered Nurse at Lake Eustis Health and RehabilitationLong-Term Care Registered Nurse at Lake Eustis Health and Rehabilitation