Edna Gomez
Fort Worth,TX
Summary
I have about 8 years of costumer services experience. I am bilingual in Spanish.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Auto Insurance Agent
La Familia Insurance LLC
Fort Worth, TX
- Assessed customer needs and provided appropriate insurance solutions.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Ensured compliance with state regulations regarding auto insurance policies.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
Environmental Services Housekeeper
Entrust One Facility Services
Dallas, TX
07.2023 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
Door Dasher
DoorDash
Fort Worth, TX
09.2020 - Current
- Verified order accuracy upon pickup from restaurant and ensured that all items were included before departing for delivery.
- Provided friendly customer service while interacting with customers during deliveries.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
Sales and products specialist
PLS Financial
Dallas, TX
04.2018 - 03.2020
- Assessed customer needs and provided appropriate insurance solutions.
- Developed and maintained relationships with existing customers to ensure satisfaction and renewals.
- Conducted policy reviews for customers to identify potential gaps in coverage or additional coverage options.
- Ensured compliance with state regulations regarding auto insurance policies.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
Education
GED -
Polytechnic High School
Fort Worth, TX05-2007
Skills
- Infection Control
- Waxing and Buffing
- Commercial equipment operations
- Waste removal
Timeline
Environmental Services Housekeeper
Entrust One Facility Services
07.2023 - Current
Door Dasher
DoorDash
09.2020 - Current
Sales and products specialist
PLS Financial
04.2018 - 03.2020
GED -
Polytechnic High School
Auto Insurance Agent
La Familia Insurance LLC
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