Edna Rodriguez
McAllen
Summary
Proven Mortgage Loan Officer with expertise in loan origination, relationship selling, and customer service. Consistently enhances client satisfaction and retention through effective communication and industry knowledge.
Overview
9
9
years of professional experience
Work History
Mortgage Loan Officer
Bayshore Mortgage
McAllen, TX
06.2024 - Current
- Evaluated client financial profiles to determine loan eligibility and options
- Facilitated communication between clients and underwriters to expedite loan processing
- Assisted clients in completing mortgage applications and gathering necessary documentation
- Provided guidance on loan products, interest rates, and repayment terms to clients
- Maintained up-to-date knowledge of industry regulations and compliance standards
- Developed strong relationships with clients through effective customer service practices
Mortgage Loan Officer
CMG Financial
McAllen, TX
05.2022 - 06.2024
- Collaborated with real estate agents to coordinate property appraisals and inspections
- Conducted follow-up meetings to address client questions and ensure satisfaction with services
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Mortgage Loan Officer
Gateway Mortgage Group, LLC
McAllen, TX
01.2021 - 05.2022
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Officer
BBVA Compass Bank
McAllen, TX
09.2017 - 01.2021
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed extensive network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Developed and implemented marketing campaigns to generate new business opportunities.
Education
High School Diploma -
McAllen High School
McAllen, TX05-1996
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Sales development
- Microsoft Office
- Encompass
Languages
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer
Bayshore Mortgage
06.2024 - Current
Mortgage Loan Officer
CMG Financial
05.2022 - 06.2024
Mortgage Loan Officer
Gateway Mortgage Group, LLC
01.2021 - 05.2022
Mortgage Loan Officer
BBVA Compass Bank
09.2017 - 01.2021
High School Diploma -
McAllen High School