Edna C. Feliciano
Account Specialist
Atlanta,GA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Specialist II
JPMorgan Chase
Atlanta, GA
02.2025 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
Claims Manager, Spanish Claims manager
Delta Air Lines
03.2000 - 08.2020
- For Latin America Delta, Air France and KLM Joint Venture
- Determined proper course of action for claims processing.
- Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
- Documented and communicated timely claims information while supporting accurate outcomes.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Directed and coordinated various investigations conducted by field investigation team.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Evaluated original investigation reports and documents to resolve secondary concerns.
- Followed up on potentially fraudulent claims initiated by claims representatives.
Education
Diploma - Business Administration
Benedict School of Business And Technology
Hato Rey, PR05.1988
Title Insurance - undefined
Miami Dade University
Miami, FL2006
Real Estate
Achieve Real Estate Institute
Locust Grove, GA 3024810.2021
On Going Class - Property Claims Adjuster
Adjuster Pro
Online07.2023
Skills
- Strong communication, customer service and organizational skills
- People Person
- Negotiation Skills
- Empathetic
- Loyal
- Creative
- Project Management
- Real Estate and Title Insurance
- Commitment to team environment dynamics with ability to contribute expertise and follow leadership directives at appropriate times
- Planning and Organization
- MS Office Suite
- Policy investigations
- Negotiation and mediation skills
- Claims investigation and research
Affiliations
I am a claims manager with 20 years of claims managing for Delta Air Lines. Including policies, Costumer Service, Tariff Rules and procedures, Loss, Damage and CRO Claims. I am pursuing a position where I can utilize my skills to drive necessary change to ensure success. Qualifications Issue resolution Ability to work with minimal supervision
Certification
- Xactimate Certified
Spanish-language
Native level
Languages
Spanish
Native or Bilingual
Portuguese
Elementary
Italian
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Specialist II
JPMorgan Chase
02.2025 - Current
Claims Manager, Spanish Claims manager
Delta Air Lines
03.2000 - 08.2020
Diploma - Business Administration
Benedict School of Business And Technology
Title Insurance - undefined
Miami Dade University
Real Estate
Achieve Real Estate Institute
On Going Class - Property Claims Adjuster
Adjuster Pro
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