Summary
Overview
Work History
Education
Skills
Timeline
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Ednar Williamceau

Fort Myers,United States

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

CSR

Alta Resources
Fort Myers, FL
02.2024 - Current
  • Updated databases with new and modified customer data.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Updated system with order specifics and customer details, preferences, and billing information.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Patient Safety Attendant

Lee Health
Fort Myers, FL
04.2019 - 12.2022
  • Communicated effectively with members of the healthcare team about issues related to patient safety.
  • Ensured that all necessary information was documented accurately in order to maintain accurate records regarding patient safety incidents.
  • Provided emotional support to patients during times of distress or confusion due to illness or injury.
  • Maintained confidentiality of patient information in accordance with HIPAA regulations.
  • Collaborated with healthcare teams to determine needs and support daily objectives.

Education

Some College (No Degree) - Developmental Psychology

Florida SouthWestern State College
Fort Myers, FL

Skills

  • Data Collection
  • Proofreading
  • Medical terminology knowledge
  • De-Escalation Techniques
  • Positive and professional
  • Electronic Medical Record Software

Timeline

CSR

Alta Resources
02.2024 - Current

Patient Safety Attendant

Lee Health
04.2019 - 12.2022

Some College (No Degree) - Developmental Psychology

Florida SouthWestern State College

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Ednar Williamceau