Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic

Edore Thompson

Roswell,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Anything America LLC
02.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Sales Representative

George Motors LLC
03.2018 - 02.2021
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Answered telephone and email inquiries from potential customers.
  • Developed strong rapport with customers and created positive impression of business.

Operations Manager

JuiceBox Haven
05.2011 - 06.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Setting Strategies and vision for new menus and upgrading existing ones.
  • In charge of securing outdoor catering contracts.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Voice Over Specialist

Extra Fireflies Limited
01.2009 - 02.2011
  • Creating and Editing voice over contents for Radio Jingles.
  • Voice over solution for animated Television Adverts.
  • Instructed clients in techniques for more effective content delivery and customer appeal.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Education

Certificate - Computer And Information Sciences

National Institute Of Information Technology
Lagos Nigeria
04.2011

Bachelor of Science - Educational Administration

University of Lagos
Lagos, Nigeria
12.2009

Skills

  • Money Handling Abilities
  • Project Management Abilities
  • Shipping and Receiving Understanding
  • Multi-Line Phone Talent
  • Problem-Solving Ability
  • Records Preparation
  • Customer Relationship Management
  • Policy and Procedure Adherence
  • Cultural Awareness
  • System Implementation
  • Report Creation
  • Conflict Mediation
  • Critical Thinking
  • Microsoft PowerPoint
  • Business Development Understanding

Certification

National Institute Of Information Technology (FUTURZ)

HIPAA Certification

Bloodborne Pathogens Certification



Hobbies

Music

Photography

Nature

Reading

Cooking


Timeline

Customer Service Representative

Anything America LLC
02.2021 - Current

Sales Representative

George Motors LLC
03.2018 - 02.2021

Operations Manager

JuiceBox Haven
05.2011 - 06.2018

Voice Over Specialist

Extra Fireflies Limited
01.2009 - 02.2011

Certificate - Computer And Information Sciences

National Institute Of Information Technology

Bachelor of Science - Educational Administration

University of Lagos

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Edore Thompson