Edsen Edward
vancouver
Summary
IT specialist with 4+ years of experience in computer building, programming, and troubleshooting. Demonstrates proficiency in Microsoft Office Suite and excels in enhancing operational efficiency through innovative solutions. Committed to continuous learning and ready to contribute to a dynamic team with strong work ethic and advanced technical skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Refresh PC Technician
Kaiser Permanente
02.2022 - 12.2025
- Lead Windows 10 to 11 transition, ensuring seamless integration and minimal downtime.
- Resolving tickets using ServiceNow, enhancing response efficiency.
- Troubleshoot Windows issues including BIOS, drivers, and updates.
- Manage and troubleshoot virtual/hardwired phones and MS Teams integration.
- Address video conferencing issues in MS Teams, Zoom, and Google Meet.
- Implement software updates and patches, enhancing system security and stability.
- Swapping old hardware with new and making them exact replicas with no delays to the workday.
- Wan/Lan Experience includes ability to track network cables to server rooms, Verifying IP configurations, Testing the local gateways.
Valet
TownePark
03.2018 - 02.2022
- Assisted guests with vehicle parking and retrieval, enhancing operational flow and satisfaction.
- Collaborated with the team to ensure seamless valet service, contributing to positive guest experiences.
- Streamlined valet operations, ensuring timely and professional service for all guests. Managed guest interactions with courtesy and professionalism, boosting overall efficiency and satisfaction.
- Maintained meticulous records of vehicle locations and guest interactions, ensuring accuracy and accountability.
Education
high school diploma -
Union High School
Vancouver01-2013
Skills
- Microsoft Excel
- Microsoft PowerPoint
- Computer programming
- Technical troubleshooting
- Software deployment
- Software installation
- System diagnostics
- Software configuration
- 4 years of ServiceNow ticketing system experience
- Hardware replacement
- Network troubleshooting
- Remote assistance
- Effective communication
Certification
Comptia A+
Timeline
Refresh PC Technician
Kaiser Permanente
02.2022 - 12.2025
Valet
TownePark
03.2018 - 02.2022
high school diploma -
Union High School